Molly Lockhart
Williston,FL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
FedEx Package Handler
FedEx
Conover,NC Lincolnton, NC Ocala, FL
04.2022 - 07.2024
- Responsible for lifting heavy packages and making sure they were placed on appropriate vehicles
- Very fast paced.
- Maintained a clean and safe workplace.
- Adhered to all safety and quality control standards.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
- Collaborated with drivers to streamline package loading, maximizing space utilization in delivery vehicles.
Manufacturing Operator
Commscope-Catawba
Catawba
10.2022 - 09.2023
- Used SAP software to calculate locations
- Maintained a clean and safe workspace
- Tested fiber optic and coaxial
- Operated machining equipment safely with team of operators.
- Inspected products and machines to maintain quality and efficiency.
- Complied with company and OSHA safety rules and regulations.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Provided timely feedback to management regarding potential bottlenecks within the production process, facilitating prompt resolution and minimizing disruptions.
- Reduced downtime by conducting regular maintenance checks and promptly addressing technical concerns.
- Organized work to meet demanding production goals.
- Assisted in maintaining a clean workplace environment free from debris and hazards by closely following housekeeping protocols.
- Collaborated with Quality Assurance teams in conducting regular inspections of finished products, ensuring all items met established quality standards.
- Streamlined assembly line operations through thorough organization of workstation layout, tools, and materials required for efficient production flow.
- Contributed to cost reduction efforts by identifying areas of waste minimization and proposing effective solutions.
Account Executive
SpotOn
Hickory
06.2021 - 11.2021
- Outside sales and account management for point of sale systems and merchant processing
- Responsible for obtaining my own leads and door to door cold calling.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Manager/Bartender
J.mcCroskey's Irish pub and Grill
Hickory
03.2016 - 06.2021
- Provide employees with resources to ensure the best service possible
- Handle customer as well as employee issues or concerns
- Multitask while maintaining close attention to details
- Engage customers in conversation.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Restaurant General Manager
Becky's Bar and Grill
Cleveland, OH
07.1997 - 07.2014
- Doubled daily sales in first 5 years of management
- Organized several benefits
- Kept food and liquor costs at the industry minimums
- Went above and beyond to please each and every customer.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Developed unique events and special promotions to drive sales.
Education
Some college in Marketing/Accounting - Accounting And Marketing
Cleveland State University
Cleveland, OHSkills
- Account Management
- Salesforce
- Business Development
- Cold Calling
- Door-to-Door Experience
- Outside Sales
- Financial Report Writing
- Sales Management
- Relationship Management
- Sales
- Customer Relationship Management
- Negotiation
- Marketing
- Microsoft Office
- Leadership
- Accounting
- B2B Sales
- Event Planning
- Public Relations
- Strategic Planning
- Pricing
- Swimming
- Market Research
- Presentation Skills
- Recruiting
- Merchandising
- Accounts Receivable
- Administrative experience
- Customer service
- Computer literacy
- SAP
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menu
Certification
ServSafe, Certified in Ohio and North Carolina, but unsure of the dates.
Awards
Inducted into high school athletic hall of fame for swimming, 09/01/21, 4 year state qualifier in high school swimming while maintaining a 3.9 GPA. Attended a division 1 college on an athletic and academic scholarship where I maintained a 3.5 GPA or better for four years.
Personal Information
Willing To Relocate: Anywhere
Timeline
Manufacturing Operator
Commscope-Catawba
10.2022 - 09.2023
FedEx Package Handler
FedEx
04.2022 - 07.2024
Account Executive
SpotOn
06.2021 - 11.2021
Manager/Bartender
J.mcCroskey's Irish pub and Grill
03.2016 - 06.2021
Restaurant General Manager
Becky's Bar and Grill
07.1997 - 07.2014
Some college in Marketing/Accounting - Accounting And Marketing
Cleveland State University