Summary
Overview
Work History
Education
Skills
Personal Information
Volunteer Experience
Timeline
Generic

Molly Lofton

Cary,US

Summary

Dynamic Account Manager with a proven track record at IXL Learning, adept in CRM systems, and fostering customer relationships. Leveraged communication skills and critical thinking to achieve sales goals and high retention rates. Recognized for exceptional account management and team collaboration, ensuring seamless client experiences, and strategic account growth.

Overview

12
12
years of professional experience

Work History

Account Manager

IXL Learning
Raleigh, NC
05.2022 - Current
  • Manage a portfolio of over 500 K–12 accounts, serving as the primary point of contact from onboarding through renewal to ensure long-term success and satisfaction.
  • Identify and secure new business opportunities through strategic outreach, needs-based consultations, and personalized platform demonstrations.
  • Build relationships with prospective customers, guiding them through the full sales cycle from discovery to signed contract.
  • Lead high-impact presentations and demos for new and existing clients, tailored to district goals and instructional priorities.
  • Execute expansion and renewal strategies that contribute to consistent year-over-year revenue growth and high retention rates.
  • Collaborate cross-functionally with internal sales, product, and support teams to deliver tailored solutions aligned to district initiatives.
  • Analyze account data and usage trends to uncover upsell opportunities, influence purchasing decisions, and inform product recommendations.
  • Coordinate all aspects of account expansions, including quote creation, license fulfillment, and onboarding planning.
  • Represent the company at regional and national education conferences to generate leads, strengthen brand awareness, and grow market share.
  • Troubleshoot and resolve customer issues by working closely with internal teams, ensuring timely and effective solutions.
  • Maintain detailed account records, track pipeline activity, and manage renewals and new business opportunities using Salesforce and internal tools.
  • Continuously refine account management and sales processes to enhance efficiency, customer experience, and internal alignment.

First Grade Teacher

Mamie P. Whitesides Elementary School
Mount Pleasant, US
10.2015 - 05.2022
  • Company Overview: Company Overview: Charleston County School District
  • Created a channel of positive and constructive communication with parents through phone calls, emails, and in-person conferences.
  • Collaborated with grade-level team members to develop long-range plans.
  • Adapted presentation skills to meet the needs of a variety of learners before, during, and after instruction.
  • Created a daily schedule for my classroom and for the support staff who work with my students.
  • Consistently tracked individual student data, including NWEA MAP, FASTBRIDGE, weekly progress monitoring, and daily informal assessments.
  • Effectively communicated with the administration and grade-level team about the needs and progress of students.
  • Nominated for teacher of the year; 2016 and 2019.
  • Attended multiple literacy conferences to grow as a professional and presented this information to staff during professional development.
  • Organized, created, and led multiple professional development book studies for our staff.
  • Developed and implemented a 'reading buddy' program, bringing together students in a general education setting and in a self-contained setting.
  • Collaborated with the special education team to achieve the status of 'Unified Champions' for our school.
  • Company Overview: Charleston County School District

Substitute Teacher

Kelly Services
Charleston, US
11.2013 - 10.2015
  • Implemented lesson plans left by classroom teacher and took initiative when necessary.
  • Motivated students to learn and participate.
  • Aimed to make the returning teacher's future days easier.
  • Effectively communicated with classroom teacher about student achievement and behavior.

Education

Early Childhood Education -

College of Charleston
Charleston, SC
05.2013

Skills

  • Effective Time Management
  • Communication Skills
  • Ability to Work in a Team
  • Critical thinking and problem solving
  • Highly Motivated
  • Account management
  • Customer relationships
  • Goal oriented
  • Account oversight
  • CRM systems

Personal Information

Title: Account Manager

Volunteer Experience

Tutor, Helping Education, Cary, NC, Present

Timeline

Account Manager

IXL Learning
05.2022 - Current

First Grade Teacher

Mamie P. Whitesides Elementary School
10.2015 - 05.2022

Substitute Teacher

Kelly Services
11.2013 - 10.2015

Early Childhood Education -

College of Charleston

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