Molly Longo
Chagrin Falls,OH
Summary
Proven leader and effective communicator, demonstrated through a dynamic history with Chagrin Valley Recreation Center, where I enhanced guest experiences and led teams with creativity and energy. Skilled in problem-solving and customer service, I consistently improved satisfaction and efficiency, showcasing my ability to drive positive outcomes in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Camp Counselor
Chagrin Valley Recreation Center
2022.06 - 2024.07
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Hotel Receptionist
Inn of Chagrin
2023.08 - 2024.04
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
Front Desk Receptionist & Concessions
Chagrin Valley Recreation Center
2022.05 - 2022.08
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Sales Associate
Remnants Bag Company
2021.11 - 2022.01
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Wedding Server
Peter Allen Inn & Event Center
2020.06 - 2021.09
- Enhanced guest experience by providing attentive service and anticipating their needs during wedding events.
- Displayed excellent multitasking skills while balancing various responsibilities during high-pressure wedding events.
- Ensured timely setup of weddings by collaborating closely with event coordinators and other staff members.
Education
High School Diploma -
Chagrin Falls High School
400 E Washington Street Chagrin Falls, OH 4402205.2024
Skills
- Problem-Solving
- Positive Engagement
- Team Leadership
- Effective Communication
- Decision-Making
- Creative and Energetic
Timeline
Hotel Receptionist
Inn of Chagrin
2023.08 - 2024.04
Camp Counselor
Chagrin Valley Recreation Center
2022.06 - 2024.07
Front Desk Receptionist & Concessions
Chagrin Valley Recreation Center
2022.05 - 2022.08
Sales Associate
Remnants Bag Company
2021.11 - 2022.01
Wedding Server
Peter Allen Inn & Event Center
2020.06 - 2021.09
High School Diploma -
Chagrin Falls High School
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