Summary
Overview
Work History
Education
Skills
Timeline
Generic

Molly Lorentsen

Whitefield,ME

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

7
7
years of professional experience

Work History

Call Center Phone Representative

First National Bank
Damariscotta, ME
01.2024 - 11.2024
  • Answered incoming calls in a timely and professional manner.
  • Provided customer service regarding inquiries, complaints, billing, and technical support.
  • Assisted customers with troubleshooting their product issues.
  • Gathered customer information to accurately process orders or changes to accounts.

Retail Sales Associate

Renys
Damariscotta, ME
02.2020 - 06.2022
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.

Receptionist

Salon 29
Temecula, CA
05.2019 - 12.2019
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.

Receptionist

Palmer Plumbing Services
Temecula, CA
03.2018 - 04.2019
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Assisted with special projects assigned by management when required.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Education

Some College (No Degree) - Paralegal

Mt San Jacinto College
Menifee, CA

Skills

  • Call Handling
  • Data Entry
  • Payment Processing
  • Account Updating
  • Complaint Resolution
  • Customer Service

Timeline

Call Center Phone Representative

First National Bank
01.2024 - 11.2024

Retail Sales Associate

Renys
02.2020 - 06.2022

Receptionist

Salon 29
05.2019 - 12.2019

Receptionist

Palmer Plumbing Services
03.2018 - 04.2019

Some College (No Degree) - Paralegal

Mt San Jacinto College

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Molly Lorentsen