Molly Lutz
Fort Collins,CO
Summary
Dynamic Agile Coach with a strong focus on people-centered facilitation and process improvement, delivering measurable results in complex organizational environments. Expertise in coaching and leadership development empowers high-performing teams to make informed, data-driven decisions. Certified Agile Professional committed to fostering adaptability and continuous improvement across all levels of the organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Agile Coach @ The Agility Lab
The Nature Conservancy
08.2022 - Current
- Coach high-performing teams applying Agile and Lean methodologies to transform environmental conservation
- Co-authored the Framework for Adaptive Management, the first of its kind to guide global NGOs in adopting Agile mindsets and ways of working.
- Train and mentor a team of Agile Coaches, equipping them to integrate Agile principles with teams that are new to Agile
- Facilitate strategic meetings and multi-day events that empower teams to embrace adaptive management and continuous improvement
- Designed a metrics dashboard to enhance data-driven decision-making and visibility into team progress
- Guide organizational leadership and stakeholders in shifting mindsets and embedding agility at scale
- Secured and managed a $2.5 million grant, enabling Agile experimentation and the development of a viable business model.
Scrum Master
Scrum Alliance
Westminster, USA
05.2020 - 07.2022
- Applied Agile methodologies to support a diverse portfolio of remote projects, ensuring alignment with organizational goals.
- Coached teams to proactively identify risks, manage dependencies, and remove impediments at all levels
- Led engaging Scrum ceremonies, bi-weekly demos, and customer interviews to foster alignment with global stakeholders
- Actively contributed to the Community of Practice with fellow Scrum Masters, sharing best practices and fostering continuous learning across teams
- Facilitated high-stakes meetings with the Board of Directors and organizational leadership
Global Membership Coordinator / Scrum Master
Scrum Alliance
Westminster, USA
04.2019 - 05.2020
- Served as Scrum Master for international volunteer teams, driving product development and global brand expansion
- Facilitated Agile ceremonies, fostering collaboration and removing impediments to ensure project success
- Reviewed and awarded sponsorships to Agile thought leaders, supporting education and community-building globally
Call Coach Associate
New York Life Insurance
Cleveland, USA
05.2015 - 09.2016
- Promoted for demonstrating excellence in leadership, communication, and customer service, quickly advancing within the organization
- Coached and trained 50+ customer service representatives monthly, enhancing performance and customer satisfaction
- Partnered with executive leadership and division managers to identify process improvements and enhance operational efficiency
Team Leader- Customer Service Representative
New York Life Insurance
Cleveland, USA
06.2013 - 04.2015
- Promoted from Customer Service Representative to Team Leader and later to Call Coach, showcasing leadership and quick career progression
- Trained and mentored new employees on the Policy Administration Team, fostering a culture of growth and continuous learning
- Resolved complex issues for 100+ customers daily, providing world-class service and strengthening customer relationships
Canvass Director
Ohio Citizen Action
Cleveland, USA
10.2010 - 05.2013
- Promoted to oversee statewide fundraising and outreach, managing a team of 10-15 people
- Achieved fundraising goals three years in a row while implementing new donor automation strategies
- Developed a sustaining membership program, fostering ongoing contributions and long-term support
- Presented annual membership development plans and budget recommendations to the Board of Directors
Education
Bachelor of Arts - Political Science, English, History
University of Nebraska- Lincoln
01.2010
Skills
- Agile Coaching
- Data-driven Decision Making
- Innovative Product Design
- Conflict Management
- Training & Development
- Process Improvement
- Remote Team Collaboration
- Strong Interpersonal Skills
- Public Speaking
- Retrospectives
- Lean Start Up
- Adaptive Planning
- Team Facilitation
- Organizational Agility
- Leadership Coaching
Certification
- Certified Scrum Professional (CSP-SM)
- Advanced-Certified Scrum Master (A-CSM)
- Certified Scrum Master (CSM)
- Certified Team Kanban Practitioner (Kanban University)
- Dare to Lead Leadership Training, Based on the work of Brené Brown
- Co-Active Coaching Certification, Co-Active Training Institute (CTI), in progress
Volunteer Experience
Rape Crisis Hotline Advocate, The Blue Bench, Denver, CO, 04/01/18, 08/31/19
Timeline
Agile Coach @ The Agility Lab
The Nature Conservancy
08.2022 - Current
Scrum Master
Scrum Alliance
05.2020 - 07.2022
Global Membership Coordinator / Scrum Master
Scrum Alliance
04.2019 - 05.2020
Call Coach Associate
New York Life Insurance
05.2015 - 09.2016
Team Leader- Customer Service Representative
New York Life Insurance
06.2013 - 04.2015
Canvass Director
Ohio Citizen Action
10.2010 - 05.2013
Bachelor of Arts - Political Science, English, History
University of Nebraska- Lincoln
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