Molly Lyons

-Registering Sex and Arson Registrants.

-Utilizing the following databases for basic investigation purposes: SDLaw, RMS, Vigilant, Flock, FirstWatch, ARJIS, CalPhoto, CSAR, TLO, CAD, AXON/Evidence.com.

-Providing excellent customer service to the public.

-Answering questions from the public both in person and on the phone.

-Taking police reports on the phone, in-person, or via Zoom video call, for crimes such as Petty Theft, Grand Theft, Vehicle Burglary, Theft by Credit/Debit Card, Identity Theft, Missing Person/Runaway Juvenile, Stolen Vehicle, Extortion/Sextortion, Embezzlement, Theft by Deceit, Criminal Threats, Annoying and Harassing Phone Calls/Texts, Restraining Order Violations, Vandalism, Etc.

-Submitting APS Referrals as necessary.

-Communicate effectively with both the public and coworkers via email, phone call, and in person.

-Working closely with other Community Service Officers to efficiently complete tasks.

-Maintain professionalism in both positive and negative interactions.

-Assist the department in duties outside of the normal day-to-day tasks, such Call Taking in Dispatch, at DUI Checkpoints, or directing traffic at special events within the city.

-Providing necessary resources to the public regarding mental health, homelessness, and Domestic Violence.

-Providing both ink and Livescan fingerprinting for the public.

-Basic packaging and booking of property and evidence.

-Completing SES referrals for suspected drug or gun related crimes reported by the community.

-Taking personal initiative and being proactive to complete necessary tasks

-Scanning, copying, and filing

-Taking personal initiative and being proactive to complete necessary tasks

-Learning and implementing skills on several school computer programs such as Janzabar, eProcess, Connect, and Retain.

-Effectively communicating with other students, office staff, teachers, and the surrounding schools to promote teamwork

-Working with and assisting the Camp Pendleton Education Center office staff

-Placing and accepting phone calls through the Customer Interaction Center (CIC) phone system.

-Establishing and submitting the Tuition Assistance Invoices for all active duty military students

using Tuition Assistance

-Maintaining records of student interactions, enrollments, documents, and personal information.

-Meeting enrollment goals for new students

-Utilizing Microsoft Office programs such as Word, Outlook, Lync, and Excel

-Assisting active duty Military, veterans, military families, and civilians.

-Act as the primary point of contact for new or prospective students

-Explaining information regarding the requirements and processes of applying for a G.I. Bill

-Remaining professional while giving customer service

-Understanding degree audits and assisting in evaluating classes needed and enrolling students.

-Providing students with information regarding applying for FAFSA and the financial aid process

-Instructing students on how to navigate through their online student accounts.

-Providing guidance to students and advising on degree plan selection based on a combination of previous college and Joint Service Transcript credits, professional goals, interest, and financial aid requirements.

-Correspond with students and staff via email

-Providing information to prospective students at the college fairs on MCB Camp Pendleton and MCAS Miramar and for any events that take place at the Education Center.