Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Molly Manchester

Homestead,Florida

Summary

Motivated server with engaging personality and flexible approach dedicated to providing enjoyable dining experiences by anticipating customer needs. Proven track record of delivering fast and high-quality customer service in diverse restaurant settings. Adaptable professional skilled in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management. Enthusiastic and reliable, takes pride in delivering excellent customer service and creating memorable dining experiences. Keen ability to anticipate customer needs, address complaints, and resolve issues in a timely manner. Maintains focus and positive attitude even in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills capable of handling multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Server

Sonny's BBQ
11.2011 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Experienced server

Olive Garden Restaurant, S
01.2017 - 01.2019
  • Bringing enthusiasm, dedication, and an exceptional work ethic
  • Trained in customer services with knowledge of casual dining
  • High energy and outgoing with a dedication to positive guest relations
  • High volume dining, customer service, and cash handling background
  • Responsibilities:
  • Warmly greet guests, anticipate needs, and remain available throughout the dining experience
  • Showcase lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
  • Prioritize and coordinate execution of tasks accordingly
  • Consistently earn 85% positive feedback ratings by establishing rapport with patrons and providing unparalleled service
  • Pioneered appetizer sales contest which generated additional 20% in sales and cultivated an environment of friendly competition and teamwork between colleagues
  • Embrace adaptability through daily and seasonal traffic fluctuations
  • Quickly clean and set tables to maximize table turnover and restaurant efficiencies
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provide a great dining experience to hordes of customers
  • Specific serving job duties include taking drink orders, informing customers on any specials, taking down proper food orders, serving food items, and properly handling payments at the end of each meal
  • Responsibilities:
  • High proficiency in multitasking, running multi-course meals efficiently while taking food orders and serving guests with a smile
  • Took initiative to familiarize myself with various wines to ensure I had the knowledge and expertise needed to keep clients properly informed about their wine choices
  • Have won several customer service and wine selling competitions
  • Received great comments and reviews based on my service on various platforms such as Yelp
  • Always eager to take on additional shifts based on the need of the company
  • Received several workplace merits and positive customer review
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Skilled Optometric Technician

South Florida Eye Center
04.2011 - 11.2012
  • Understands fitting contact lenses and eyeglasses as well as glass grinding for lenses
  • Works well with others has good customer service skills and is able to take direction from supervising optometrists
  • Has a good understanding of prescription meanings and a technical certificate in Optometric Technology
  • Responsibilities:
  • Strong Knowledge of client focused automated systems
  • Sanitize and disinfect medical tools to ensure the highest level of safety to our patients
  • Assist clients in completing their medical documents
  • Booking client appointments and follow-ups
  • Assist clients to select frames that meet their needs and express their preferred style
  • Empathetic and enthusiastic customer service skills, which allow me to meet the need of our various clients
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.

Education

High School Diploma -

South Dade
Miami, FL
11.2012

Skills

  • Database Administration, Conflict Resolution, Team Development, Briefing Skills, Public Integrity, Interpersonal Skills, Oral Communication, and attention to detail Manages and Organizes Information, Technical Competence, Adaptable, and Flexible
  • A highly organized, take-charge professional with over 9 years of customer service in the food and beverage industry Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Cleanliness standards
  • Menu Memorization
  • Food Running
  • High-volume dining
  • Service prioritization

Certification

2019 – Food Handler Certificate 2019 – Food Safety Certificate 2016 – ServSafe Certificate

Timeline

Experienced server

Olive Garden Restaurant, S
01.2017 - 01.2019

Server

Sonny's BBQ
11.2011 - Current

Skilled Optometric Technician

South Florida Eye Center
04.2011 - 11.2012

High School Diploma -

South Dade

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Molly Manchester