Summary
Overview
Work History
Skills
Certification
Timeline
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Molly McBride

Westminster,CO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager

Hampton Inn By Hilton
10.2023 - 11.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.

General Manager

Hampton By Hilton
06.2022 - 10.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Receptionist

Mountain View Veterinary Hospital
05.2021 - 06.2022
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Answered owner animal health questions and advised on best care practices.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.

Receptionist

Alameda Pet Hospital
11.2020 - 05.2021
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained current and accurate medical records for patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

General Manager

Hampton Inn & Suites By Hilton
04.2014 - 09.2020
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Assistant General Manager

TownePlace Suites By Marriott
03.2012 - 04.2014
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Enforced quality assurance protocols to deliver ideal customer experiences.

Skills

  • Team Leadership
  • Budget Administration
  • Problem Resolution
  • Communication Skills
  • Staff Motivation
  • Performance Improvement
  • Coaching and Mentoring
  • Labor Cost Controls
  • Leadership

Certification

  • Hilton Leadership Training - 2018-2023

Timeline

General Manager

Hampton Inn By Hilton
10.2023 - 11.2024

General Manager

Hampton By Hilton
06.2022 - 10.2023

Receptionist

Mountain View Veterinary Hospital
05.2021 - 06.2022

Receptionist

Alameda Pet Hospital
11.2020 - 05.2021

General Manager

Hampton Inn & Suites By Hilton
04.2014 - 09.2020

Assistant General Manager

TownePlace Suites By Marriott
03.2012 - 04.2014

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Molly McBride