Molly McCullough

• Complete all training on-line and hands-on, including KRONOS Training for Hourly Associates
• Accountable to Associate 1 Competency Model
• Meet Reconditioning Associate and Reconditioning I Performance Standards
• Successful completion of Reconditioning Associate, Reconditioning Associate I and II Workstation Certifications
• Read, interpret and transcribe data in order to maintain accurate records
• Perform multiple duties in a high-energy, fast-paced environment
• Perform manual tasks at a specific pace for a specific period of time
• Lift objects that weigh as much as 50lbs
• Speak and listen effectively in dealing with customers/associates, both in person and over the phone
• Complete CarMax provided training in all functional areas of the inventory process, allowing for cross-training and full coverage of the inventory and detail area
• Maintained up-to-date knowledge on industry trends, tools, and products for continuous improvement in service offerings.
• Showcased outstanding multitasking ability while handling multiple vehicles simultaneously under tight deadlines.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
• Maintained confidentiality by securely managing sensitive documents and information.
• Engaged with customers to build business relationships.
• Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork
• Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up), payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts
• Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with

considerations to security and loss prevention.

• Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.
• Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure
• Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
• Answers multi-line phone system, responds to callers’ needs and direct calls as appropriate.

• Inspected new and existing properties and noted distinctive characteristics.
• Documented condition and special features to provide accurate estimations.

• Accurate optioning of vehicles during assessments and CarMax

inventory.
• Perform quality and timely imaging of Retail and Wholesale

vehicles for CarMax websites.
• Complete vehicle secures, including reading and verifying

appraisal entry information for any discrepancies.
• Complete vehicle walkarounds including communicating

information accurately and in a timely manner.
• Assist Merchandising Department with maintaining inventory

and executing customer transfers.
• Complete final condition verifications on inventory acquired

through online customer channels.
• Assist in the preparation and operation of the wholesale

auction.
• Partner with Inventory and Sales Departments to conduct lot

merchandising, as needed.
• Assist the Merchandising Department with various other

projects and office duties, as needed.
• Assist with on-boarding of new associates.
• Complete assigned tasks independently and follow up after

completion.

• Enhanced customer satisfaction by efficiently managing and resolving order-related issues.
• Utilized customer service software to accurately enter customer data, process orders and update customer records.
• RCC Order Support experience in the Retail at Home program preferred
• Demonstrates a passion for excellent customer service
• Ability to multi-task and navigate multiple, different work streams and tools
• Strong organizational skills, follow-through, and the ability to work independently are required
• Excellent written and verbal communication skills
• Communicates effectively in a both verbal and written format concurrently with multiple customers or partners
• Demonstrates exceptional flexibility and adaptability to ever-changing work-flows and responsibilities including task management as well as incoming and outgoing customer contacts
• Advanced judgment and problem solving skills
• Adept at navigating ambiguous and complex situations
• Acute attention to detail
• Ability to work quickly and efficiently under deadline pressure

• Adept at creative problem solving.
• Motivated to do what’s best for the customer and the team.
• Ability to anticipate and adjust for problems and roadblocks.
• Can make decisions quickly, sometimes under tight deadlines and pressure.
• Provide information that team members need to do their jobs and make accurate decisions.
• Facilitated seamless communication across departments by maintaining open lines of communication and implementing collaborative platforms.

• Complete inventory receiving, counting, returning, and shipping tasks in compliance with Retail Inventory processes, and mentor and support team members in doing so.
• Complete product fulfillment tasks and deliver items from Runner requests to customers and team members in support of creating an exceptional customer experience.
• Support Operations Specialists by sharing knowledge about the Retail Inventory processes.
• Promote understanding of inventory performance among all store team members and gather inventory data to aid with leadership decision-making.
• Monitor all inventory, including non-sellable product, in the inventory management system for accuracy and consistency, and to identify variance trends and understand their root causes.
• Perform other tasks as needed, including but not limited to supporting customer-facing activities.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Collected, arranged, and input information into database system.
• Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
• Enhanced team productivity with effective communication strategies.