Molly McKenzie

Director of Operations

Agape Care

Spartanburg, SC

10.2011 - Current

Provided guidance to staff on patient care, clinical practice, and professional development.
Participated in the recruitment, interviewing, selection, orientation of new employees.
Monitored quality assurance activities for compliance with standards of care.
Collaborated with other departments to ensure quality patient outcomes.
Assisted with budgeting process by forecasting staffing needs and supplies.
Evaluated performance of individual nurses against established standards.
Coordinated interdisciplinary team meetings to review patient progress and plan care strategies.
Conducted regular meetings with staff to discuss concerns or issues related to nursing practices.
Reviewed patient charts for accuracy and completeness of documentation.
Promoted a positive work environment through effective communication with staff members.
Provided ongoing education opportunities for staff regarding changes in policies and procedures.
Ensured compliance with regulatory requirements such as HIPAA and OSHA.
Investigated incidents or complaints from patients or their families.
Managed the scheduling of personnel assignments based on patient acuity levels.
Resolved conflicts between staff members in an efficient manner.
Facilitated communication between physicians, nurses, support services personnel.
Participated in strategic planning initiatives designed to improve overall operations.
Monitored staff performance and provided coaching and formal counseling to staff.
Provided guidance, education, and training sessions for nursing staff on quality assurance topics such as infection control, medication management, documentation accuracy.
Analyzed data related to patient outcomes in order to identify trends that may indicate deficiencies in clinical practice or processes.