Highly organized, thorough, and servant leader with a strong desire for creating cohesive and efficient operations. Collaborative with a diverse background, effective communication, and interpersonal skills. Successfully provided top-tier administrative and advisory services to Executives as a trusted business partner in rapidly changing environments. Competent at establishing key relationships with internal and external stakeholders for cooperative engagement and long-lasting, reliable partnerships.
Overview
23
23
years of professional experience
Work History
Executive Assistant
ZAPIER, INC
02.2023 - 08.2023
Support CRO and Go-To-Market (GTM) team
Email/inbox management- triage inbound requests and draft correspondence
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
Coordinate internal and external meetings: team syncs, metric reviews, all hands, off-sites, etc
Handled logistics, catering, agendas, and travel arrangements for meeting and event planning
Organized materials for each meeting and took detailed notes for later dissemination to key stakeholders
Track and process expenses
Stand in for other EAs when out of office
Handled confidential and sensitive information with discretion and tact
Use automation and suggest new systems/technologies to increase efficiency and productivity among team
Culture contributor
Executive Administration Manager
CHEWY, INC
01.2020 - 12.2022
Responsible for full suite of support of CEO, inclusive of high-volume calendar management to logistics scheduling and coordination of broad-based communications to ensure that the CEO operated efficiently and effectively
Arranged complex and detailed travel plans and itineraries and compiled documents for travel-related meetings and events at Chewy or otherwise
Board management and Earnings support
Prepared payment requests and organized monthly expense reports
Maintained confidentiality of all organizational, personnel, and research matters
Interviewed, recruited, and onboarded new staff for high-performing administration teams
Built highly-efficient administrative team through ongoing coaching and professional development opportunities
Implemented project management techniques to overcome obstacles and increase team productivity
Streamlined and improved administrative operations by identifying automation opportunities
Delivered administrative performance reviews, recommending additional training or advancement's
Improved internal customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
Served as Chewy ambassador of culture and championed company values as integral representation of office community
Senior Executive Administrative Assistant
CANCER TREATMENT CENTERS OF AMERICA
01.2017 - 01.2020
Recruited after 90-day contract as part of two-person team to support President and CEO
Managed multiple extremely active calendars upholding strict timetables by maintaining accurate, balanced calendars
Processed travel expenses and reimbursements for executive team and senior management group
Wrote reports, executive summaries, and newsletters
Screened personal and business calls and directed to appropriate party
Updated and maintained confidential databases and records
Greeted arriving visitors, determined nature and purpose of visit, and directed individuals to appropriate destinations
Arranged complex and detailed travel plans, itineraries, and agendas
Researched, prioritized, and followed up on incoming issues and concerns addressed to CEO and determined appropriate course of action, referral, or response
Supported National Board of Directors - plan and coordinate logistics for quarterly meetings
Transitioned to support various executives across enterprise in following departments: Business Development, Procurement and Supply Chain, Internal Communications, and Data Strategy
Member of the Culture Team
Owner & Project Manager
MVMEDVECKY, LLC
05.2015 - 08.2019
Business planning, including calendar management, event, and travel planning
Managed day-to-day business operations
Consulted with customers to assess needs and propose optimal solutions
Managed day-to-day business operations
Introduced new methods, practices, and systems to reduce turnaround time
Managed client and vendor relationships
Registrations and compliance, process and procedures reviews
Bookkeeping and Payroll
Business Activity Statements – measured users’ engagement and performance
Organized social and corporate gatherings and retreats
Database management
Digital Marketing
Coordinated process improvement and outsourcing projects
Problem solver and executer
Project Coordinator & Executive Assistant
STRATEGIC PROFITS, INC
02.2012 - 05.2015
Drove product development and marketing campaigns (digital + print)
Liaised between Owner, CEO, stakeholders, vendors as well and independent contractors to drive timely completion of deliverables per budget
Created presentations, online content (e.g., blogs and articles) plus email marketing campaigns
Scheduled webinars and speaking engagements
Client's point of contact regarding consulting services
Planned company-wide meetings
Supported HR via interviewing and employee retention
Managed bookkeeping (AP & AR), logged expenses, placed orders, and monitored inventory
Product development and marketing: Worked with in-house graphic designer to create logos and branding for new products
Leveraged existing assets and content, such as videos and presentations, to create new offerings
Established and negotiated agreements with affiliate partnerships to contract and promote white-label products
Conducted research and gathered key information for use in upcoming project planning
Provided outstanding service to all parties involved with project, promoting effective and lasting business relationships
Kept projects on schedule by managing deadlines and adjusting workflows
Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Managed competing demands and professionally adapted to frequent change, delays and unexpected events
Responded to requests for information on materials to inquiring parties.
Assisted with onboarding newly hired staff members and coached on task prioritization
Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success
Coordinated venue and catering arrangements, speaker and attendee liaison, and material distribution for meetings and events
Staffing Manager & Executive Assistant
PINO TILE HOLDINGS, LLC
04.2006 - 07.2008
Florida’s largest flooring importer and wholesaler with 13 locations state-wide
Dual role responsible for company-wide payroll management, benefits administration, talent acquisition, recruiting, hiring, onboarding, training, and staffing changes
Advised CEO on policies to minimize liability and wrote procedure manual, and revised employee handbook
Safeguarded staff records
Created proposals, presentations, correspondences, and analysis
Placed POs, tracked freight, and monitored inventory
Implemented record retention system to classify, sort, and file correspondences and records
Managed CEO’s calendar
Answered high volume of phone calls and email inquiries.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Developed and maintained automated alert systems for important deadlines
Created and managed office systems to efficiently deal with documentation
Education
Master of Business Administration (MBA) - Entrepreneurship & Innovation
Florida International University
Miami, FL
Bachelor of Arts: Degree - History
Florida International University
Miami, FL
Skills
Administration Management
Executive Support
Project Management
Board of Directors Support
Timeline
Executive Assistant
ZAPIER, INC
02.2023 - 08.2023
Executive Administration Manager
CHEWY, INC
01.2020 - 12.2022
Senior Executive Administrative Assistant
CANCER TREATMENT CENTERS OF AMERICA
01.2017 - 01.2020
Owner & Project Manager
MVMEDVECKY, LLC
05.2015 - 08.2019
Project Coordinator & Executive Assistant
STRATEGIC PROFITS, INC
02.2012 - 05.2015
Staffing Manager & Executive Assistant
PINO TILE HOLDINGS, LLC
04.2006 - 07.2008
Master of Business Administration (MBA) - Entrepreneurship & Innovation