Fernando Mendez
Oakley,CA
Summary
Dynamic Service Operations Administrator who excels in customer service and communication, Skilled in problem-solving and team collaboration. Dependable in adapting to changing needs and ensuring seamless operations. Known for strategic thinking, effective communication, and delivering consistent results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Service Operations Administrator
Carl Zeiss
04.2015 - Current
- Consistently meets deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Provides answers to customer questions via phone and email.
- Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Oversees the scheduling of field service representatives
- Creates service tickets for field service engineers
- Manages team email inbox requests
Client Service Supervisor
John Muir Medical Center
04.2002 - 11.2014
- Managed daily functions and activities of a 24/7 client service department providing technical support and leadership.
- Supervised day-to-day operations, ensuring a high level of quality service delivery to clients.
- Promoted a culture of excellence by recognizing and rewarding team members who consistently exceeded client expectations, inspiring others to strive for similar levels of achievement.
- Maintained accurate records of client interactions through diligent documentation practices that allowed seamless information transfer among colleagues when needed.
Computer Technician
Electro Rent Corporation
01.1990 - 03.2002
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
Education
High School Diploma -
Woodside High School
Woodside, CASkills
- Verbal and written communication
- Customer interaction
- Customer service expertise
- Thrives in high-pressure environments
- Staff training
Timeline
Service Operations Administrator
Carl Zeiss
04.2015 - Current
Client Service Supervisor
John Muir Medical Center
04.2002 - 11.2014
Computer Technician
Electro Rent Corporation
01.1990 - 03.2002
High School Diploma -
Woodside High School
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