Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Molly Mitchell

Summary

Highly organized Senior Coordinator with proven background in managing complex projects, coordinating cross-functional teams, and streamlining operations to enhance productivity. Demonstrated strengths include effective communication, leadership, strategic planning, and problem-solving skills. Recognized for ability to implement innovative solutions that boost efficiency and drive growth.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Sr Coordinator, Clinical Effectiveness and Quality

Norton Healthcare
Louisville, Kentucky
12.2023 - Current
  • Monitored and developed strategies to meet quality-focused Value Goals and Merit-based Incentive Payment System (MIPS) goals for Norton Medical Group
  • Led projects to improve the quality of blood pressure measurement in Primary Care and Urgent Care to increase performance on high blood pressure screening and hypertension management measures. Work in Urgent Care resulted in a 47% decrease in the number of patients referred to the ED with asymptomatic hypertension.
  • Collaborated with clinic leaders on standardized process to increase cervical cancer screening in Primary Care. Obtained a Norton Healthcare Foundation grant to provide PCP Prevention Heroes t-shirts to providers and staff at all 53 locations to continue to raise awareness and encourage timely testing. Outcome of this work has been to raise our MIPS cervical cancer screening rate ten percentage points over the last 2 years.
  • Worked with HIM and IT teams to streamline process for outside record reconciliation to close preventive care gaps
  • Took a lead role developing the PCP & Endocrinology Quality Dashboard and provider dashboards in Epic. Provide ongoing data vetting and maintenance of these tools.
  • Worked with managers of newly acquired clinics to implement quality best practices and ensure quality information from old electronic medical records system was accurately reflected in Epic data.
  • Completed internal Green Belt process improvement program and coached colleagues and providers on quality improvement projects.

Patient Access Manager - Neurosciences & Oncology

Baptist Health Medical Group
Louisville, KY
04.2022 - 12.2023
  • Managed Patient Connection Hub (PCH) call center scheduling teams for 3 service lines (Oncology, Neurology and Neurosurgery), supporting 3 supervisors and 56 hourly FTEs
  • Led quality measures to improve call center staff education, practice communication and collaboration, and streamline workflows to improve efficiency and patient access. Analyzed metrics and developed staffing proposals that validated the need for 8 additional FTEs to meet service goals with increased referrals and call volume. Across my service lines, decreased the average time to schedule new patient referrals from 5+ days to less than 3 and increased the percentage of referrals scheduled in 3 days of receipt from 33% to 72-81%.
  • Initiated PCH-wide red flag process implementation and partnered with clinical education team to create shared DevelopYou education for PCH and practice nonclinical staff to improve recognition and follow through on urgent and emergent patient symptoms to ensure timely care.
  • Expanded documentation and training in referrals
  • Piloted Epic enhancements like Decision Trees and Ticket Scheduling from MyChart that help ensure consistent scheduling outcomes and increase access through online new patient appointment scheduling options. Drove the agenda with the specialty workgroups to standardize and simplify workflows, and define logic around visit type use in preparation for launching these tools.
  • Created a PCH-wide recognition and rewards program and took a lead role in kicking off supervisor development program.
  • Conceptualized and produced the video PCH quarterly meeting series, and managed logistics around programming, filming, and distribution.
  • Mentored two new supervisors into independent team leaders over the course of a year, and coached a seasoned supervisor into taking more of a lead role in professional development for hourly staff by developing formal Zoom courses on cross-specialty content.
  • Participated in interdisciplinary Hub focus groups and helped develop PCH to practice visit guidelines to create more intentional shadowing experiences, and foster connections between front-line call center and practice staff.

Owner

Breathe Move Repeat Inc
Louisville, KY
12.2018 - 07.2022
  • Breathe Move Repeat provided 1:1 fitness instruction and body work, as well as admin consulting and professional development services to other boutique Pilates studios.
  • Consulting projects included developing an Intro class program for Pilates Village that brought in 8 new clients a week and provided a budget friendly funnel for beginners to graduate to our regular group offerings. Trained newly graduated teachers how to implement the curriculum to build confidence teaching groups and grow their personal client base.
  • Worked with JK Zen Fitness and Pilates Fit Studio to create virtual platforms for group classes during the pandemic, including tech troubleshooting and structuring payment and sign up systems through Mindbody online scheduling, writing marketing materials and doing outreach to convert clients to the new system. Results were 85% membership retention while physical studios were closed due to COVID-19 restrictions.
  • Lecturer at Louisville School of Massage in Professional Development and Anatomy and Physiology from 2018-2022.

PCH Neurosciences Supervisor

Baptist Health Medical Group
Louisville, KY
03.2021 - 04.2022
  • Provided responsive daily support to 18 agents to answer questions, follow up on escalated issues, and bring team feedback to the manager for process improvement efforts.
  • Developed additional workflow tip sheet resources for Neurosurgery and planned, organized and lead monthly Q&A sessions with the team.
  • Kept agenda for and helped facilitate specialty workgroup meetings, filled in for manager when needed.
  • Helped ensure all employees at the PCH have a voice and are represented in PCH activities through service on the Employee Engagement Council and coordinating/facilitating Employee Voice sessions for the Neurology, Neurosurgery, and Oncology teams.
  • Completed the Igniting New Leaders training and implemented strategies introduced there into 60 day discussions and 1:1 coaching to help shift the team focus toward coaching to learn, moving away from coaching to correct.
  • Conducted outreach to the Neurosurgery practices via site visits to better understand their experiences and priorities working with the PCH to identify workflow opportunities to improve collaboration between the PCH and the practices.

PCH Access Coordinator

Baptist Health Medical Group
Louisville
08.2020 - 03.2021
  • Provided high quality customer service answering inbound calls in Neurosurgery with average call quality 93% or better.
  • Led projects to improve workplace culture as a founding member of the Employee Engagement Council.
  • Mentored new hires through the shadowing and validation process.

Certified Pilates Instructor

Self-Employed
San Francisco, CA
11.2014 - 11.2018
  • Taught 1:1 Pilates sessions and group classes as an independent contractor. Studios where I contracted included: EHS Pilates and Core Pilates & Physical Therapy in San Francisco, Rise Bodyworks in Alameda, and Pilates Village in Louisville.
  • Demonstrated strong client relationship management with a consistent retention rate of 90% or better.
  • Specialized in working with clients with spinal and neurological conditions (either attempting to manage symptoms conservatively or getting back to activity after graduating PT post op) to create safe, effective, and fun workouts.

Fine Arts 3D Program Manager

California College of the Arts
San Francisco, CA
06.2012 - 09.2014
  • Worked with the chairs of 5 programs to develop and implement standardized workflows for annual curriculum, event support, and budgeting needs.
  • Worked collaboratively in a team with internal and outside partners such as Etsy, The American Craft Council, and SF Made to conceptualize and produce large scale events that raised the public profile of the school and the visibility of the 3D programs.
  • Managed the School to Market program, a grant funded partnership with the American Craft Council that provided $10,000 and exhibition space at their annual craft show toward creating an exhibition/temporary store for students to gain experience marketing and selling their work. My role as project manager was to oversee the budget, coordinate with supervising faculty on logistics, assist with exhibition set up and break down, and report out grant spending to the American Craft Council.

Fine Arts Program Coordinator

California College of the Arts
San Francisco, CA
08.2009 - 06.2012
  • Daily tasks included: receiving visitors, answering questions by phone and email, processing budget forms and purchase orders, filing, conducting institutional research and preparing reports.
  • Coordinated campus exhibitions, receptions, lectures, symposia, and hospitality for visiting artists. Managed event staffing, set up, and breakdown day of event.
  • Managed Junior Review, a division-wide annual student assessment. Improved efficiency and student/faculty participation rates through the introduction of online scheduling tools for students and reviewers.
  • Hired, trained, and supervised work-study students for office support and special events.

Customer Service Specialist

Multiple Industries
06.2000 - 06.2009
  • Extensive customer service experience across multiple industries, including academic coaching, event planning, student liaison for distance learning exams, retail sales, front desk management at fitness studios, and barista roles.
  • Details of individual positions available on request.

Education

DMAIC Green Belt - Process Improvement

Norton Healthcare Green Belt Program
Louisville, KY
07-2024

Master of Arts - Visual & Critical Studies

California College of The Arts
San Francisco, CA
05.2009

Master of Fine Arts - Textiles

California College of The Arts
San Francisco, CA
05.2009

Bachelor of Arts - Art History

Indiana University
Bloomington, IN
12.2004

Bachelor of Fine Arts - Textiles

Indiana University Bloomington
Bloomington, IN
12.2004

Skills

  • Project Management
  • Leadership
  • Grant Management
  • Process Analysis and Improvement
  • Critical Thinking
  • Employee Coaching and Development

Certification

  • NASM Certified Personal Trainer (2020)
  • Licensed Massage Therapist (2018)
  • Comprehensive Pilates Certification (2015)

Timeline

Sr Coordinator, Clinical Effectiveness and Quality

Norton Healthcare
12.2023 - Current

Patient Access Manager - Neurosciences & Oncology

Baptist Health Medical Group
04.2022 - 12.2023

PCH Neurosciences Supervisor

Baptist Health Medical Group
03.2021 - 04.2022

PCH Access Coordinator

Baptist Health Medical Group
08.2020 - 03.2021

Owner

Breathe Move Repeat Inc
12.2018 - 07.2022

Certified Pilates Instructor

Self-Employed
11.2014 - 11.2018

Fine Arts 3D Program Manager

California College of the Arts
06.2012 - 09.2014

Fine Arts Program Coordinator

California College of the Arts
08.2009 - 06.2012

Customer Service Specialist

Multiple Industries
06.2000 - 06.2009

DMAIC Green Belt - Process Improvement

Norton Healthcare Green Belt Program

Master of Arts - Visual & Critical Studies

California College of The Arts

Master of Fine Arts - Textiles

California College of The Arts

Bachelor of Arts - Art History

Indiana University

Bachelor of Fine Arts - Textiles

Indiana University Bloomington

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