Molly Montgomery
Chicago,IL
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Started small business, CloudBounce Co. and began making profit after the first month while simultaneously managing Corks, working as a BA, and bartending special events. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising sales teams and marketing.
Overview
6
6
years of professional experience
Work History
Manager
Corks
09.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved marketing to attract new customers and promote business.
Owner
CloudBounce Co.
06.2023 - 06.2024
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained new employees on proper protocols and customer service standards.
Brand Ambassador
Diageo
03.2022 - 06.2024
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
- Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
Bartender
901 Sips
06.2019 - 05.2024
- Increased customer satisfaction by providing excellent service and crafting quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Worked big events including Memphis BBQ fest, Beale Street Music Fest, and special events.
Manager
Liquor & Wine Depot
02.2020 - 09.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Helped customers locate products and checked store system for merchandise at other sites.
Private Nanny
Quay Wilson
06.2021 - 03.2022
- Enhanced children's emotional well-being by providing consistent and nurturing care.
- Implemented daily routines for optimal child development and created a structured environment.
- Encouraged social interactions through playdates, group outings, and community events.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Assisted in working with a child with special needs and implanted new ways to learn, read, and write.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Planned special outings or themed days around children's interests or areas of study in their school curriculum.
Child Caregiver
Harvest Church International
08.2021 - 12.2021
- Enhanced children''s social skills by organizing group activities and promoting teamwork.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
- Improved communication skills by engaging children in age-appropriate conversations and active listening.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
Supervisor
Malco Theaters
06.2018 - 01.2020
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
Education
Associate of Science - Psychology
University of Memphis
Memphis, TN08.2024
Skills
- Operations Management
- Financial Management
- Business Development
- Marketing
- Customer Relationship Management (CRM)
- Team Leadership
- Business Planning
Timeline
Manager
Corks
09.2023 - Current
Owner
CloudBounce Co.
06.2023 - 06.2024
Brand Ambassador
Diageo
03.2022 - 06.2024
Child Caregiver
Harvest Church International
08.2021 - 12.2021
Private Nanny
Quay Wilson
06.2021 - 03.2022
Manager
Liquor & Wine Depot
02.2020 - 09.2023
Bartender
901 Sips
06.2019 - 05.2024
Supervisor
Malco Theaters
06.2018 - 01.2020
Associate of Science - Psychology
University of Memphis