Molly Moses
Decatur
Summary
Experienced professional with extensive experience in customer relations and organizational skills, notably at Custom Thunder AV, as well as The French Connection. Proven ability to enhance client satisfaction through effective communication and appointment scheduling. Recognized for maintaining a clean and welcoming environment while managing high call volumes and resolving customer concerns efficiently. Friendly and a people person.
Overview
12
12
years of professional experience
Work History
Receptionist
Custom Thunder AV
04.2020 - Current
- Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirming appointments, communicate with clients, and update client records.
- Answer phone promptly and direct incoming calls to correct offices.
- Keep reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Assistant Manager/Assistant Manager/Customer Service Representative
Scrubs Plus
03.2017 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
- Maintained a clean, safe, and organized store environment.
- Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
Manager
The French Connection
01.2013 - 04.2020
- Ensure customer satisfactory at every turn. Listen to my customers and help them through any issues.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
Education
Decatur High School
Decatur, ALSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
Timeline
Receptionist
Custom Thunder AV
04.2020 - Current
Assistant Manager/Assistant Manager/Customer Service Representative
Scrubs Plus
03.2017 - 04.2020
Manager
The French Connection
01.2013 - 04.2020
Decatur High School
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