Molly Motola
Lehi,Utah
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Danny's Brother's Company
Danny's Brother
01.2023 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with over 100 vendors, suppliers and contractors.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed office operations while scheduling appointments for up to 8 different department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Dog Breeder
Owner
10.2016 - 01.2023
- Enhanced puppy health by implementing rigorous genetic testing and selective breeding practices.
- Collaborated with over 12 fellow breeders to share best practices and continually improve the overall quality of the breed.
- Enhanced client trust by offering lifetime support for adopted dogs, including advice on training, behavior issues, healthcare decisions.
- Promoted responsible pet ownership through providing resources on training methods, health maintenance protocols, and legal requirements.
- Provided exceptional client service, guiding prospective owners through the adoption process to ensure successful placements.
- Increased demand for puppies by building a positive online presence through social media and website updates.
Server
Red Robin
09.2010 - 01.2015
- Demonstrated strong multitasking skills by managing up to 12 tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associate of Science - Science Education
Salt Lake Community College
Salt Lake City, UT05.2015
High School Diploma -
Tualatin High School
Tualatin, OR06.2005
Skills
- Data entry proficiency
- Appointment Scheduling
- Document Preparation
- Follow-up skills
- Complex Problem-Solving
- Verbal and written communication
- Event Logistics
Timeline
Danny's Brother's Company
Danny's Brother
01.2023 - Current
Dog Breeder
Owner
10.2016 - 01.2023
Server
Red Robin
09.2010 - 01.2015
Associate of Science - Science Education
Salt Lake Community College
High School Diploma -
Tualatin High School