Summary
Overview
Work History
Education
Skills
Timeline
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Molly Mullaney

Summary

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Experienced Executive Assistant provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.

Overview

7
7
years of professional experience

Work History

Executive Assistant

Coulee Bank
03.2023 - 04.2024
  • Handled confidential and sensitive information with discretion and tact.
  • Managed CEO's calendar, scheduling meetings and appointments and coordinating travel arrangements if necessary
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for CEO.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Organized and coordinated monthly meetings.
  • Provided professional administrative support during Senior Leadership meetings, including agenda preparation and minute-taking duties.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Facilitated training and onboarding for incoming office staff.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors and CEO.

Professional Dancer

Minnesota Timberwolves
08.2022 - 05.2023
  • Participated in rigorous dance training sessions to improve technique, flexibility, and strength for optimal performance outcomes.
  • Enhanced audience engagement by incorporating unique choreography and dynamic movements in performances.
  • Adapted quickly to changes in choreography or casting requirements while maintaining composure under pressure during live performances.
  • Performed in various dance styles, including ballet, contemporary, jazz, and hip-hop, showcasing versatility as a professional dancer.
  • Contributed to successful productions by maintaining excellent communication and teamwork skills throughout rehearsals and performances.
  • Developed relationships with people of all ages who came to watch the games and became a brand ambassador by being professional and outgoing at community events.

Branch Manager

Coulee Bank
01.2022 - 03.2023
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Complied with regulatory guidelines and requirements.
  • Examined customer loan applications for loan approvals and denials.
  • Resolved various issues impacting sales management and business operations.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.

Mortgage Loan Officer

Coulee Bank
01.2021 - 01.2022
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.

Universal Banker

Coulee Bank
07.2019 - 01.2021
  • Opened checking, savings, money market and certificates of deposit accounts.
  • Ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
  • Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
  • Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.

Universal Teller

Coulee Bank
05.2018 - 07.2019
  • Promoted digital banking tools to customers, leading to increased adoption rates among account holders.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Contributed to a positive work environment by effectively communicating with colleagues and providing support when needed.
  • Identified fraudulent activities promptly, safeguarding both customer assets and the bank''s reputation for security.
  • Managed high volumes of cash accurately, balancing drawers at the end of each shift without discrepancies.
  • Resolved complex account issues by liaising with relevant departments, ensuring timely resolution for customer satisfaction.
  • Exceeded sales-referral goals through cross-selling banking products and services.
  • Achieved excellence in service quality with proficient multitasking and prioritizing customer needs, ensuring seamless banking experiences.
  • Maintained high levels of confidentiality while handling sensitive customer information during transactions.
  • Mentored new tellers on best practices for handling difficult situations, improving overall staff competency and reducing operational errors.
  • Organized, stocked and maintained teller window area.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Dance Team Coach

Aquinas High School
05.2017 - 03.2019
  • Enhanced team performance by implementing innovative choreography and training techniques.
  • Successfully prepared teams for high-pressure situations such as dance camps and competitions.
  • Led by example by demonstrating professionalism, dedication, creative vision during all aspects of coaching duties.
  • Advocated for proper funding from school administration to ensure adequate resources were available for the dance program's success.
  • Developed strong relationships with dancers, fostering a positive and supportive team environment.
  • Evaluated individual dancer progress and provided constructive feedback to improve skills and technique.
  • Maintained open communication with parents regarding dancer progress, expectations, and upcoming events.
  • Managed scheduling, transportation, lodging arrangements for out-of-town competitions.
  • Coordinated performances at school events, community functions, and regional competitions.

Education

High School Diploma -

Aquinas High School
La Crosse, WI
05.2013

Skills

  • Executive Support
  • Office Management
  • Strong Problem Solver
  • Excel spreadsheets
  • Document Preparation
  • File Organization
  • Information confidentiality
  • Customer Service-Oriented
  • Meticulous attention to detail
  • Expense Reporting
  • Scheduling
  • Calendar Management

Timeline

Executive Assistant

Coulee Bank
03.2023 - 04.2024

Professional Dancer

Minnesota Timberwolves
08.2022 - 05.2023

Branch Manager

Coulee Bank
01.2022 - 03.2023

Mortgage Loan Officer

Coulee Bank
01.2021 - 01.2022

Universal Banker

Coulee Bank
07.2019 - 01.2021

Universal Teller

Coulee Bank
05.2018 - 07.2019

Dance Team Coach

Aquinas High School
05.2017 - 03.2019

High School Diploma -

Aquinas High School

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Molly Mullaney