Summary
Overview
Work History
Education
Skills
Timeline
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Molly Muncy

Richmond,KY

Summary

Adept at observing, training, and motivating childcare team members to provide the most stimulating, enjoyable, and secure care to children. Hardworking and reliable with good problem-solving skills. A driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service to customers and creating a pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations.

Overview

7
7
years of professional experience

Work History

Food Truck Operator

Kona Ice
08.2022 - Current
  • Greeted customers, answered menu questions, and responded to complaints.
  • Effectively prepared equipment and stock items for beverage serving and served an average 50-300+ customers per day.
  • Prepared hot coffee and tea according to customer requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items, and recorded order information.
  • Repaired equipment quickly to continue service.
  • Quick thinking and reasoning when out of an item or needed to suggest a similar product.

Senior Childcare Worker

Lafontaine Early Learning Center
03.2019 - 05.2022
  • Maintained facility compliance with applicable laws and standards.
  • Developed and implemented lesson plans, activities, and field trips.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Coordinated schedules and team assignments.
  • Oversaw team of 5-10 childcare workers.
  • Monitored children's activities to verify safety and well-being.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.

Head Hostess

Halls On The River
10.2016 - 12.2018
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

Bachelor of Science - Family And Consumer Science Teaching

Eastern Kentucky University
Richmond, KY
05.2024

High School Diploma -

Madison Southern High School
Berea, KY
05.2018

Skills

  • Performance Improvement
  • Relationship Building
  • Collaboration and Teamwork
  • Delegating Assignments and Tasks
  • Problem-Solving
  • Workflow Planning
  • Classroom Observations
  • Reporting Requirements
  • Policy Implementation
  • Youth Mentoring
  • Child Advocacy
  • Educational Support
  • Lesson Planning
  • Classroom Instruction
  • Behavior Management Techniques

Timeline

Food Truck Operator

Kona Ice
08.2022 - Current

Senior Childcare Worker

Lafontaine Early Learning Center
03.2019 - 05.2022

Head Hostess

Halls On The River
10.2016 - 12.2018

Bachelor of Science - Family And Consumer Science Teaching

Eastern Kentucky University

High School Diploma -

Madison Southern High School

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Molly Muncy