Molly Nowak
Green Bay,WI
Summary
Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.
Human resources manager offering several years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals.
Overview
10
10
years of professional experience
Work History
Human Resources Manager
Keoger
08.2021 - Current
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Reported on workplace health and safety compliance to superiors.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Created and implemented employee retention strategies.
- Helped with employee transfers and referrals.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Aligned HR policies with federal and local regulations.
- Organized employee directories and updated individual contact information.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Handled employee discipline and termination to address policy infractions.
- Scheduled meetings with employees to address concerns and grievances.
- Developed employee orientation and training programs for new hires.
- Assisted in employee recruitment, hiring and interview processes.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
- Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Held exit interviews and documented information discussed with employees.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Provided HR consultation services to leadership and department heads.
- Recruited new employees and built relationships, driving visibility.
- Directed HR programs, policies and processes to improve operational efficiency.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Ensured compliance with federal, state and local employment laws.
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Conducted background checks and reference checks of prospective employees.
E-Commerce Manager
Kroger
08.2020 - 08.2021
- Promoted online shopping business via online advertising platforms such as social media and other resources
- Responded quickly to complaints and inquiries, maintaining high satisfaction with exceptional service
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Required minimal oversight to complete job tasks, meeting all deadlines and goals
- Reviewed activities regularly to identify opportunities for improvement.
E-Commerce Assistant
Kroger
04.2019 - 08.2020
- Responded quickly to complaints and inquiries, maintaining high satisfaction with exceptional service
- Completed all assigned tasks prior to shift end
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Reviewed activities regularly to identify opportunities for improvement
- Addressed concerns quickly to avoid lasting issues
- Finished all tasks and job duties, adhering to deadlines to avoid delays
- Kept work area organized and clutter-free
- Utilized downtime to perform routine tasks, preventing service delays
- Maintained good working relationship with co-workers and management.
Assistant Deli Manager
Kroger
04.2017 - 04.2019
- Managed inventory to keep enough product on-hand and implemented strategies to move nearly expired items
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention
- Labeled products correctly with prices and use or sell-by dates
- Operated and maintained all food preparation machines and equipment
- Managed daily operations in deli and supervised staff to improve sales performance
- Received goods from suppliers, rotated products, and maintained safe storage practices to avoid spoilage
- Enforced quality, safety and sanitation standards to keep the foodservice operation compliant
- Trained and mentored food service works to achieve maximum team quality and efficiency.
Lead CSR
Kroger
09.2014 - 04.2017
- Determined customers' needs with quick assessments and coordinated appropriate responses
- Offered help desk support and technical advice to maximize customers' operational performance
- Answered customers' questions and educated callers on important information related to products
- Trained new department employees and coached on strategies to improve performance
- Backed up other departments and with transaction support, customer requests, and merchant verifications
- Continuously met or exceeded daily service quality and performance scores
- Engaged with customers to understand and resolve issues and answer product questions.
Education
High School Diploma -
Ashwaubenon High
Green Bay, WISkills
- Action planning
- Sales strategy development
- Inventory tracking
- Price structuring
- Online marketing
- Customer relations
- Motivation
- Training
- Prioritization
- Verbal communication
- Teamwork
- Candidate Sourcing
- Resume Screening
- Applicant Tracking Systems
- Social Media Recruiting
- Onboarding expertise
- Background Checks
- Employment law knowledge
- Offer negotiation
- Time Management
- Salary Negotiation
- Recruiting and Sourcing
- Training and Onboarding
- New Hire Training
- Recruitment Strategies
- Pre-screening candidates
- New hire orientations
- Employment Verification
- Human resources policies
- Talent management
- Candidate Selection
- New hire paperwork processing
Timeline
Human Resources Manager
Keoger
08.2021 - Current
E-Commerce Manager
Kroger
08.2020 - 08.2021
E-Commerce Assistant
Kroger
04.2019 - 08.2020
Assistant Deli Manager
Kroger
04.2017 - 04.2019
Lead CSR
Kroger
09.2014 - 04.2017
High School Diploma -
Ashwaubenon High
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