Molly O'Brien
Gilbert,AZ
Summary
Enthusiastic and reliable professional who takes pride in delivering excellent customer service. Maintains focus in stressful situations and high-volume environments, passionate and dedicated to providing services to customers that encourage a positive experience, and a highly motivated employee eager to learn and excell in the work place.
Overview
5
5
years of professional experience
Work History
Ranger
Relentless Beats
Phoenix, AZ
12.2023 - Current
- Maintain crowd control in loud and busy environments.
- Assist with any medical emergencies or distressed fans.
- Prioritize harm reduction.
- Prioritize guests safety at events.
- Interact with attendees to ensure a positive experience and answer any questions.
Barista
Dutch Bros
Gilbert, AZ
05.2020 - Current
- Provide excellent customer service by answering any menu questions.
- Speed, quality, and service are our three core values and are expected to be fulfilled each shift.
- Memorize over 100 drink recipes and flavor combinations.
- Follow safety procedures while operating machinery such as grinders and espresso machines.
- Operated cash registers to process customer payments.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Child Supervisor
Christ Greenfield
Gilbert , AZ
08.2023 - 11.2023
- Instructed children on proper behavior and social etiquette.
- Completed day-to-day duties accurately and efficiently, placing online orders for supplies needed.
- Supervised and assisted lunch period for each grade.
- CPR and First Aid trained and certified.
- Continue to be on their sub list.
Server
81 Hong Kong Cafe
Tucson, AZ
01.2023 - 07.2023
- Presented menus to customers, answered questions about offered items and make suitable recommendations.
- Informed customers of daily specials and signature menu items.
- Delivered food orders promptly and courteously.
- Handled To-go orders.
- Assisted in training new servers.
Lead Sales Associate
Sky Zone Trampoline Park
Scottsdale, AZ
05.2019 - 04.2021
- Developed customer service techniques that led to higher membership sales and day passes sold.
- Created relationships with regulars and familiarized myself with names.
- Managed cash registers and handled tills after each shift.
- Ability to go over all membership options and inform customers on any questions being asked.
- Participated in regular staff meetings to discuss ideas for promotions or special events.
Education
Some College (No Degree) -
Pima Community College
Tucson, AZSkills
- Six years of customer service experience
- Espresso Machine Operation
- POS Systems
- Time management
- CPR/ First Aid certified
- Communication and leadership skills
References
References available upon request.
Timeline
Ranger
Relentless Beats
12.2023 - Current
Child Supervisor
Christ Greenfield
08.2023 - 11.2023
Server
81 Hong Kong Cafe
01.2023 - 07.2023
Barista
Dutch Bros
05.2020 - Current
Lead Sales Associate
Sky Zone Trampoline Park
05.2019 - 04.2021
Some College (No Degree) -
Pima Community College
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