Summary
Overview
Work History
Skills
Websites
Timeline
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Molly Pagan

Myakka City,FL

Summary

Well-rounded Small Business Owner offers account management, budgeting and customer relations expertise paired with outstanding leadership and communication abilities. Spirited and hardworking professional with over 23 years of experience growing and stabilizing business. Tech-savvy collaborator with solid foundation of business acumen.

Overview

1
1
year of professional experience

Work History

Small Business Owner

Bougie Mountain Man, LLC
Myakka City, Florida
01.2023 - Current
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Created and managed website content, including product descriptions, customer reviews, and promotional materials.
  • Developed comprehensive business plan to launch online store.
  • Researched and identified target markets for products.
  • Organized digital advertising campaigns on various platforms such as Google Ads, Facebook Ads, and Instagram Ads.
  • Implemented customer service policies to ensure satisfaction with online purchases.

Small Business Owner

Florida Gulfside Services, Inc.
Myakka City, Florida
01/10/01 - Current
  • Managed staff recruitment, hiring, training, and development.
  • Oversaw daily operations of small business including customer service and financial management.
  • Established partnerships with other businesses in related industries for mutual benefit.
  • Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.
  • Developed business plans and strategies to grow small business.
  • Created budgets and monitored expenses to stay within budget limits.
  • Negotiated contracts with vendors, suppliers, and customers.
  • Designed customer loyalty programs to increase sales revenue.
  • Ensured compliance with applicable laws and regulations while running the business.
  • Advised employees on best practices regarding safety protocols and procedures.
  • Resolved conflicts between staff members and customers when necessary.
  • Monitored customer feedback and implemented changes based on their suggestions.
  • Researched similar businesses to determine competitive advantages.
  • Set pricing structures according to market analytics and emerging trends.
  • Trained, coached and mentored employees to facilitate safety and consistent quality of work.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Skills

  • Business growth and retention
  • Staff hiring
  • Accounting oversight
  • Payroll Administration
  • Planning and execution
  • Vendor Relations
  • Human Resources Management
  • Reporting and documentation

Timeline

Small Business Owner

Bougie Mountain Man, LLC
01.2023 - Current

Small Business Owner

Florida Gulfside Services, Inc.
01/10/01 - Current

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Molly Pagan