Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Molly Parkhurst

Molly Parkhurst

Rollinsford

Summary

Results-driven Information Technology Professional and U.S. Navy Veteran with a strong foundation in systems analysis, endpoint security, and enterprise IT operations across Windows, macOS, and Linux environments. Demonstrates the ability to translate business needs into effective technical solutions while supporting cross-functional projects and implementing secure, compliant IT processes aligned with NIST standards. Skilled in collaborating with stakeholders to troubleshoot complex system issues and enhance service delivery through data-driven problem solving and adherence to cybersecurity best practices. Committed to leveraging technical expertise and military discipline to drive organizational success and innovation in IT initiatives.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Information Technologist III

University System of New Hampshire
06.2024 - Current
  • Promoted to Information Technologist III from Senior Information Support Technician at the University Systems of New Hampshire. In my current role, I serve as a key technical resource responsible for maintaining secure, compliant IT environments across a multi-campus university system. I collaborate closely with cross-functional stakeholders including InfoSec, networking, and endpoint teams to analyze operational needs, translate business requirements into technical solutions, and support system wide IT service improvements. I assist in the planning, evaluation, and implementation of endpoint management policies using tools such as Microsoft Intune, JAMF, and Active Directory. My responsibilities include gathering requirements, coordinating updates and patches, and optimizing asset lifecycle processes to ensure systems remain secure, functional, and user centric. I play an active role in supporting compliance initiatives by aligning technical controls with institutional and NIST-based security standards, and I continuously troubleshoot and enhance multi-platform environments (Windows, macOS, Linux) to support end-user productivity and organizational goals.

Senior Information Support Technician

University of New Hampshire
03.2023 - 06.2024
  • Provided responsive, high-quality IT support to clients and end users by diagnosing and resolving technical issues across hardware, software, and network environments. Performed routine system maintenance and updates to ensure endpoint security, compliance, and optimal performance. Partnered with cross-functional IT teams and external vendors to troubleshoot and resolve escalated incidents, contributing to improved uptime and user satisfaction.

Agent Team Member

Trisha Deye State Farm Insurance
03.2022 - 03.2023
  • Provide superior customer service to new and existing customers. Maintain records for accounts and transactions. Ensure all customer inquiries are handled promptly and professionally.

Cable Technician

Cox Communications
05.2021 - 01.2022
  • Applied skills and knowledge from formal training in cabling and network guidelines to ensure customers services are running at top notch quality. I facilitated in troubleshooting various issues within businesses and customer networks also installing new products for customers.

Test Technician

Ducommun
07.2020 - 05.2021
  • Collaborated in testing the quality of various wiring harnesses and equipment for aircraft. Supervised current contracts and programs within the company furthering relationships with existing and new customer accounts.

Deputy

Washington County Juvenile Detention Center
07.2019 - 07.2020
  • Responsible for the intake and release processes of residents within the detention center. Ensures a safe environment throughout the detention center and facilitated rehabilitative programs.

LCAC (Landing Craft Air Cushion) Deck Engineer

US NAVY
08.2012 - 11.2018
  • Held a critical flight crew role aboard Landing Craft Air Cushion (LCAC) vessels, operating and maintaining high-speed, mission-critical machinery in demanding environments. Performed troubleshooting and repairs on complex electronic systems and gas turbine engines to ensure peak operational readiness. Contributed to the success of security operations by executing procedures efficiently and effectively in support of various mission objectives.

Education

Bachelors - Information Technology Management

University of New Hampshire College of Professional Studies
06.2026

A.A. - Business Administration

University of Phoenix
01.2023

High School Diploma - undefined

Springdale Highschool
01.2011

Skills

  • Endpoint security oversight
  • Operating systems: Windows, macOS, Linux
  • Device management tools
  • Network security protocols
  • Project coordination
  • IT governance frameworks
  • Data analysis expertise
  • Information technology risk assessment
  • IT resource use
  • Technical concepts
  • Teamwork and collaboration
  • Problem-solving
  • Time management

Websites

Certification

  • 2025 CompTIA Security + Certification
  • 2024 AGILE Scrum Training Certificate William George Associates
  • 2024 IBM IT Support Professional Certificate

Timeline

Information Technologist III

University System of New Hampshire
06.2024 - Current

Senior Information Support Technician

University of New Hampshire
03.2023 - 06.2024

Agent Team Member

Trisha Deye State Farm Insurance
03.2022 - 03.2023

Cable Technician

Cox Communications
05.2021 - 01.2022

Test Technician

Ducommun
07.2020 - 05.2021

Deputy

Washington County Juvenile Detention Center
07.2019 - 07.2020

LCAC (Landing Craft Air Cushion) Deck Engineer

US NAVY
08.2012 - 11.2018

A.A. - Business Administration

University of Phoenix

High School Diploma - undefined

Springdale Highschool

Bachelors - Information Technology Management

University of New Hampshire College of Professional Studies

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