Molly Perkins
Greater Chicago Area
Summary
Human Resources Learning & Development Associate at JPMorgan Chase & Co. specializing in instructional design and process improvement. Developed impactful training materials that significantly enhanced employee engagement. Expertise in data analysis and client relationship management, driving efficiency and compliance across diverse teams.
Overview
10
10
years of professional experience
Work History
Human Resources Learning & Development Associate Lead
JPMorgan Chase & Co.
Chicago
01.2022 - Current
- Develop learning materials: Create educational resources and training content to enhance employees' knowledge and skills.
- Collaborate with process owners: Work closely with key stakeholders to identify areas where employees may lack knowledge and need additional training.
- Analyze feedback: Evaluate feedback from training sessions to refine existing materials and develop new content, ensuring an improved learning experience for employees.
- HCM Management: Oversee the entire lifecycle of knowledge resources within Human Capital Management (HCM), collaborating with process owners to keep materials current, relevant, and retire outdated resources.
- Evaluate training processes: Oversee and assess the effectiveness of various training processes, including the quality of materials, methods of facilitation, and levels of audience engagement and participation.
Lean Management & Process Improvement Associate
JPMorgan Chase & Co.
Elgin
01.2018 - 01.2021
- Develop learning and training materials: Create educational resources for both employees and contractors to enhance their knowledge and skills.
- Identify knowledge gaps: Collaborate with process owners to pinpoint areas where additional training is needed.
- Improve learning content: Analyze feedback to refine existing materials and develop new content, enhancing the overall employee experience.
- Implement Lean Management Principles: Apply and promote the use of Lean Management Principles to improve efficiency and effectiveness.
- Conduct root-cause analysis: Perform thorough analyses of current processes and procedures to identify underlying issues and areas for improvement.
Fraud Specialist – Credit Card
JPMorgan Chase & Co.
Elgin
01.2015 - 01.2018
- Handle confidential information: Process and maintain multiple sets of sensitive client data across various platforms. Oversee and utilize strategies to ensure high levels of client satisfaction.
- Cross-department collaboration: Work with multiple departments to ensure client accounts are accurately managed and maintained.
- Identify and address gaps: Detect and escalate any process or procedure gaps to ensure compliance with regulatory standards.
Education
Bachelor of Arts - Business Leadership
Ashford University
Chandler, AZSkills
- Learning and development
- Instructional design
- Human resources management
- Process management and improvement
- Project management
- Microsoft Office Suite: Word, Excel, PowerPoint, SharePoint platform
- HCM management
- Data analysis
- Regulatory compliance
- Client relationship management
Websites
Timeline
Human Resources Learning & Development Associate Lead
JPMorgan Chase & Co.
01.2022 - Current
Lean Management & Process Improvement Associate
JPMorgan Chase & Co.
01.2018 - 01.2021
Fraud Specialist – Credit Card
JPMorgan Chase & Co.
01.2015 - 01.2018
Bachelor of Arts - Business Leadership
Ashford University