Molly Polis
Grantsville,Maryland
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
30
30
years of professional experience
Work History
HR & Office Administrator
Solvitur Systems, LLC
Leesburg, VA
01.2023 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Organized and updated databases, records and other information resources.
- Coordinated office events, seminars and meetings for staff and clients.
- Created reports, presentations and other materials for executive staff.
- Completed bi-weekly payroll for 15 employees.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Accounting Clerk
ZLC Solutions, LLC
Leesburg, VA
11.2022 - Current
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Coordinated with external auditors to resolve discrepancies.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Marina Administrative Manager
Baltimore Marine Ctr, Harborview Marine Ctr.
Baltimor, MD
02.1994 - 06.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assigned tasks and directed team of office clerks.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Business - Business Administration & Finance
Southern High School
Baltimore, MD06.1973
Skills
- Office Supervision
- Verbal and Written Communication
- Scheduling and Coordinating
- Hiring and Training
- Managing Operations and Efficiency
- Multitasking and Organization
- Critical Thinking
- Customer Service Management
- Microsoft Office Suite
- Accounting Procedures
- Corrective Action Implementation
- Payroll Control
- Developing Policies and Procedures
- Administration and Reporting
- Budgeting and Expense Monitoring
- Overseeing Daily Activities
- Daily Ledgers
- Accounts Payable and Accounts Receivable
- Administrative Management
- Advanced Excel Spreadsheet Functions
- Excellent Communication
- Multitasking Abilities
- Attention to Detail
- Teamwork and Collaboration
- Dependable and Responsible
- MS Office
- Decision-Making
- Flexible and Adaptable
- Data Entry
- Training and Development
- Clerical Support
- Senior Leadership Support
- Business Administration
- Customer Relations
- Account Reconciliation
- Database Administration
- Credit and Collections
- Coaching and Training
- Staff Training
- Financial Accounting
- Billing and Invoicing
Accomplishments
- Supervised team of up to 125 staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
HR & Office Administrator
Solvitur Systems, LLC
01.2023 - Current
Accounting Clerk
ZLC Solutions, LLC
11.2022 - Current
Marina Administrative Manager
Baltimore Marine Ctr, Harborview Marine Ctr.
02.1994 - 06.2021
Business - Business Administration & Finance
Southern High School