Molly Qualls
O'Fallon
Summary
Bright and insightful leader with a demonstrated record of achievement in exceeding goals. Knowledgeable and determined professional with a history of success in banking and coaching. Pursuing a new professional opportunity with room for advancement while offering an engaging and ambitious personality with expertise in improving customer relationships.
Overview
14
14
years of professional experience
Work History
Secondary Market Loan Processor
Wood & Huston Bank
Remote
06.2021 - Current
- Process mortgage applications efficiently from submission to closing.
- Mentor junior processors on best practices for document management and workflow efficiency.
- Implement process improvements that reduce turnaround times for loan approvals.
- Analyze complex financial information to assess borrower qualifications effectively.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.
Volleyball Coach
Core STL Volleyball Club
Saint Charles, MO
09.2015 - Current
- Cultivated community and media relations through social media and other communication channels to support program.
- Established clear benchmarks for performance and monitored individual and team progress.
- Developed strong framework and policies for effective elite volleyball program.
- Effectively communicate with a diverse group of athletes, coaches, and game officials.
- Represent and endorse the club brand.
- Collaborated with other coach to implement game strategies and tactics effectively.
Assistant Manager/Design Coordinator
Real Baseball Instincts
Jackson, MO
08.2011 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Devised strategic approaches for highlighting important focal points in each design.
- Collaborated on designs with owner, accounting for specific factors outlined in promotional documents.
Branch Processor
Fairway Independent Mortgage
St Louis, MO
09.2020 - 06.2021
- Review loan documents for accuracy and compliance with regulations.
- Communicate with borrowers, lenders, and real estate agents to resolve issues.
- Utilize loan processing software to track application status and documentation.
- Prioritize tasks to meet tight deadlines while ensuring quality control.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
Commercial Loan Processor
Wood & Huston Bank
Cape Girardeau, MO
03.2020 - 09.2020
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
- Coordinated closing process with attorneys, title companies and government clerks.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Bank Teller/Video Teller
Wood & Huston Bank
Cape Girardeau, MO
12.2018 - 03.2020
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Accessed computerized financial information to answer questions related to specific accounts.
Facility Manager
Olympia Athletics & Events Center
Saint Charles, MO
06.2017 - 10.2018
- Train, coach, and mentor staff to ensure smooth adaption to new programs.
- Assist with the creation of the marketing strategy and advertising initiatives that are used to promote the facility to the public.
- Develop & initiate new policies.
- Work directly with President and Vice President to achieve excellent experience for guests.
- Track and document operational and financial records to perform daily analysis of performance and costs.
Marketing and Communications Intern
River City Rascals
O'Fallon, MO
05.2017 - 09.2017
- Optimized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Collaborated with product development team to effectively modernize and update promotions.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
- Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
Education
Bachelor of Arts - Accounting
Lindenwood University
Saint Charles, MO05.2018
Skills
- Highly Ethical Nature
- Superior Attention to Detail
- Collaborative Team Player
- Exceptional Interpersonal Communication
- Sharp Problem Solver
- Positive, High Energy Attitude
Timeline
Secondary Market Loan Processor
Wood & Huston Bank
06.2021 - Current
Branch Processor
Fairway Independent Mortgage
09.2020 - 06.2021
Commercial Loan Processor
Wood & Huston Bank
03.2020 - 09.2020
Bank Teller/Video Teller
Wood & Huston Bank
12.2018 - 03.2020
Facility Manager
Olympia Athletics & Events Center
06.2017 - 10.2018
Marketing and Communications Intern
River City Rascals
05.2017 - 09.2017
Volleyball Coach
Core STL Volleyball Club
09.2015 - Current
Assistant Manager/Design Coordinator
Real Baseball Instincts
08.2011 - Current
Bachelor of Arts - Accounting
Lindenwood University