MOLLY REDMON

• Train new team members by relaying information on departmental and company standard operating procedures and safety requirements.
• Promote a positive work environment by fostering teamwork, open communication and leading by example
• Serve as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Supervise associates throughout GM department in addition to the apparel department
• Coach team members in techniques necessary to complete job tasks.
• Resolved customer complaints promptly, ensuring satisfaction while maintaining a positive brand image for the company.
• Coordinated seasonal floor sets to ensure timely transitions between collections while minimizing disruption to the shopping experience.
• Opened and closed certain areas of the store with registers/vehicle service center at designated times during specific shift
• Led team meetings regularly to discuss sales targets, review progress toward goals, and share best practices among colleagues.
• Enhanced overall store appearance by maintaining clean, organized displays and ensuring merchandise was properly stocked.
• Listened to customer needs and desires to identify and recommend optimal products.
• Developed strong rapport with customers and created positive impression of business.

• Fully scoped homes after residents moved out to put together accurate punch list
• Contractor time and job management to ensure all contracted work was done on schedule and done to my and company standards
• Performed a multitude self-perform work at properties such as painting, minor plumbing and minor electrical work
• Conducted the tenant move in orientation per company standards
• Confirm that yard signs are installed, keys remain in lock boxes and lock boxes are functional
• Conducts property inspections prior to tenant move-in and takes photo-documentation of condition of home prior to move-in
• Ensures all secondary access devices (garage door opener, community gate opener; pool and clubhouse keys) are at the property, the condition is commensurate with Company standards, and that the property is clean and ready for occupancy
• Acts as a point of contact for tenants in respect to move in process
• Performs marketing activity by ensuring that all homes have signs, lockboxes and pictures
• Follows up with marketing survey to confirm that the property is fully marketed on the local MLS where applicable
• Conducts marketing Inspections of marketed properties bi-weekly, ensuring that each property is secure, clean and meeting company standards
• Assisted fellow superintendents with their portfolio, as well (each of us responsible for 300+/- homes and had an average of 15-20 homes under construction at a time)

• Completed all paperwork necessary for applicant approval for HUD compliance, managed wait list and called upon it when necessary
• Worked with HUD compliance to ensure 100% accuracy in files prior to applicant moving in
• Processed move-ins and move-outs, rotated on daily basis with property manager between three Section 8/ Tax Credit communities for seniors and those with disabilities
• Processed Annual Re-certification applications for all current residents when due
• Assisted residents when needed, assisted with scheduled HUD REAC inspections, addressed lease and/or compliance infractions when applicable
• Completed vacancy claims in order to recapture lost funds between move-outs in a particular unit
• Followed up with contractors to ensure third-party work was completed in a timely manner
• Assisted Property Manager with annual property inspections
• Applied strict compliance regulations to all applicants
• Worked closely with social service affiliate Advantage Services to ensure residents needs in that aspect were met
• Used various tools to overcome communication barriers with residents
• Sat in on monthly budget meetings

• Main point of contact for borrowers applying for a home mortgage, gathering all pertinent data for analyzing financial ability to repay a loan
• Work closely with third-party vendors such as title companies, insurance companies and underwriting and closing within the company to ensure a timely closing for the borrower
• Order and coordinate loan documents, review all documentation for accuracy
• Ability to meet strict deadlines
• Impeccable customer service experience
• Strict adhesion to company privacy policies and security measures

• Provide information about community to potential renters; thoroughly explain application process and time frame as well as approval criteria
• Ensure maintenance work orders are handled within 24-48 hour window to ensure resident satisfaction; follow up on contracted work in occupied units to guarantee correct, timely, and professional handling of issues
• Maintain records of all move-ins and move-outs
• Deposit and post rent
• Distribute late notices and file evictions
• Maintain pleasant demeanor in uncomfortable circumstances
• Assist site manager with annual inspection for 300-unit property
• Process applications for approval by the membership and rules committee; run credit and criminal background checks and verify landlord and employment histories

• Managed apartment rentals and lease renewals; entered new lease data into AMSI or Property Boss, ran criminal and background checks, and verified rental and employment histories
• Recorded move-ins/outs, number of telephone and in person inquiries, and renewals
• Provided weekly reports to owners on percentage of occupied/vacant properties, number of approved applicants, status of vacant units, and number of rent-ready properties
• Deposited and posted rent, issued late notices, and processed evictions
• Processed data on former, current, and future residents in AMSI and Property Boss
• Led complete walk-through of apartments prior to move-in
• Inspected property for maintenance issues

Completed 500 Hours toward certification in swedish massage