Summary
Overview
Work History
Education
Skills
References
Timeline
StoreManager

MOLLY REDMON

Hartford

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication and organizational skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

20
20
years of professional experience

Work History

Team Lead

Walmart
09.2023 - Current
  • Train new team members by relaying information on departmental and company standard operating procedures and safety requirements.
  • Promote a positive work environment by fostering teamwork, open communication and leading by example
  • Serve as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Supervise associates throughout GM department in addition to the apparel department
  • Coach team members in techniques necessary to complete job tasks.
  • Resolved customer complaints promptly, ensuring satisfaction while maintaining a positive brand image for the company.
  • Coordinated seasonal floor sets to ensure timely transitions between collections while minimizing disruption to the shopping experience.
  • Opened and closed certain areas of the store with registers/vehicle service center at designated times during specific shift
  • Led team meetings regularly to discuss sales targets, review progress toward goals, and share best practices among colleagues.
  • Enhanced overall store appearance by maintaining clean, organized displays and ensuring merchandise was properly stocked.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.

Field Superintendent

American Homes 4 Rent
09.2018 - 07.2023
  • Fully scoped homes after residents moved out to put together accurate punch list
  • Contractor time and job management to ensure all contracted work was done on schedule and done to my and company standards
  • Performed a multitude self-perform work at properties such as painting, minor plumbing and minor electrical work
  • Conducted the tenant move in orientation per company standards
  • Confirm that yard signs are installed, keys remain in lock boxes and lock boxes are functional
  • Conducts property inspections prior to tenant move-in and takes photo-documentation of condition of home prior to move-in
  • Ensures all secondary access devices (garage door opener, community gate opener; pool and clubhouse keys) are at the property, the condition is commensurate with Company standards, and that the property is clean and ready for occupancy
  • Acts as a point of contact for tenants in respect to move in process
  • Performs marketing activity by ensuring that all homes have signs, lockboxes and pictures
  • Follows up with marketing survey to confirm that the property is fully marketed on the local MLS where applicable
  • Conducts marketing Inspections of marketed properties bi-weekly, ensuring that each property is secure, clean and meeting company standards
  • Assisted fellow superintendents with their portfolio, as well (each of us responsible for 300+/- homes and had an average of 15-20 homes under construction at a time)

Assistant Property Manager

CommonBond Properties
07.2017 - 07.2018
  • Completed all paperwork necessary for applicant approval for HUD compliance, managed wait list and called upon it when necessary
  • Worked with HUD compliance to ensure 100% accuracy in files prior to applicant moving in
  • Processed move-ins and move-outs, rotated on daily basis with property manager between three Section 8/ Tax Credit communities for seniors and those with disabilities
  • Processed Annual Re-certification applications for all current residents when due
  • Assisted residents when needed, assisted with scheduled HUD REAC inspections, addressed lease and/or compliance infractions when applicable
  • Completed vacancy claims in order to recapture lost funds between move-outs in a particular unit
  • Followed up with contractors to ensure third-party work was completed in a timely manner
  • Assisted Property Manager with annual property inspections
  • Applied strict compliance regulations to all applicants
  • Worked closely with social service affiliate Advantage Services to ensure residents needs in that aspect were met
  • Used various tools to overcome communication barriers with residents
  • Sat in on monthly budget meetings

Mortgage Loan Processor

Wells Fargo Bank
11.2016 - 07.2017
  • Main point of contact for borrowers applying for a home mortgage, gathering all pertinent data for analyzing financial ability to repay a loan
  • Work closely with third-party vendors such as title companies, insurance companies and underwriting and closing within the company to ensure a timely closing for the borrower
  • Order and coordinate loan documents, review all documentation for accuracy
  • Ability to meet strict deadlines
  • Impeccable customer service experience
  • Strict adhesion to company privacy policies and security measures

Assistant Manager

Three Fountains West Housing Cooperative
10.2013 - 07.2016
  • Provide information about community to potential renters; thoroughly explain application process and time frame as well as approval criteria
  • Ensure maintenance work orders are handled within 24-48 hour window to ensure resident satisfaction; follow up on contracted work in occupied units to guarantee correct, timely, and professional handling of issues
  • Maintain records of all move-ins and move-outs
  • Deposit and post rent
  • Distribute late notices and file evictions
  • Maintain pleasant demeanor in uncomfortable circumstances
  • Assist site manager with annual inspection for 300-unit property
  • Process applications for approval by the membership and rules committee; run credit and criminal background checks and verify landlord and employment histories

Assistant Manager

Rockwood Apartments
01.2005 - 01.2012
  • Managed apartment rentals and lease renewals; entered new lease data into AMSI or Property Boss, ran criminal and background checks, and verified rental and employment histories
  • Recorded move-ins/outs, number of telephone and in person inquiries, and renewals
  • Provided weekly reports to owners on percentage of occupied/vacant properties, number of approved applicants, status of vacant units, and number of rent-ready properties
  • Deposited and posted rent, issued late notices, and processed evictions
  • Processed data on former, current, and future residents in AMSI and Property Boss
  • Led complete walk-through of apartments prior to move-in
  • Inspected property for maintenance issues

Education

Bachelor of Science - Business Management, concentration in Entrepreneurship

UNIVERSITY OF PHOENIX

Massage Therapist Certification

ALEXANDRIA SCHOOL OF SCIENTIFIC THERAPEUTICS

Certified Field Medic -

UNITED STATES ARMY

Tax credit course yielding 7.5 hours toward real estate license

04.2018

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Time Management
  • Excellent Communication
  • Construction supervision
  • Task Delegation
  • Scope Definition

References

  • Christine Spragg, 480-544-3204
  • Christopher Bates, 612-275-5349
  • Robin Warshauer, 317-554-9218

Timeline

Team Lead

Walmart
09.2023 - Current

Field Superintendent

American Homes 4 Rent
09.2018 - 07.2023

Assistant Property Manager

CommonBond Properties
07.2017 - 07.2018

Mortgage Loan Processor

Wells Fargo Bank
11.2016 - 07.2017

Assistant Manager

Three Fountains West Housing Cooperative
10.2013 - 07.2016

Assistant Manager

Rockwood Apartments
01.2005 - 01.2012

Bachelor of Science - Business Management, concentration in Entrepreneurship

UNIVERSITY OF PHOENIX

Massage Therapist Certification

ALEXANDRIA SCHOOL OF SCIENTIFIC THERAPEUTICS

Certified Field Medic -

UNITED STATES ARMY

Tax credit course yielding 7.5 hours toward real estate license

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