Summary
Overview
Work History
Education
Skills
Certification
Additional Information
HOBBIES
Timeline
Receptionist

Molly Riley

Troy,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hostess

Olive Garden Restaurant
Clifton Park, NY
02.2016 - 11.2016
  • Cleaned bathrooms and vacuumed floors
  • Cleaned tables and seats
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.

Receptionist

Ophthalmic Consultants
Troy, NY
10.2019 - 12.2019
  • Filing insurance for customers coming in for appointments at front desk for surgeries and eye exam appointments
  • Make, change, cancel their appointments and reschedule them if needed
  • Checking in their file for them to see what they will be getting done on the doctors side to let them know if asked on phone
  • Putting in new patient insurance
  • Printing out FAX papers for doctors and receipts for patients insurance bill and visit
  • Kept records in CRM to maintain customer data.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.

Certified Nurse's Aide

Eddy Heritage House
Troy, NY
01.2019 - 09.2019
  • Assisted patients with therapy exercises as specified by care team.
  • Collaborated in consults, patient care plan development and patient monitoring.
  • Used wheelchairs and hoyer lift equipment to assist with patient ambulation in room, hallways and bathroom
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Delivered compassionate care and clear communication in handling issues of death and dying.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Employed mobility devices and other equipment to lift patients from chairs to beds, following safety procedures to avoid injuries.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Assisted with patient transfer and ambulation.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Kept accurate records of patients' care, condition and progress.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Scheduled and accompanied client to medical appointments.
  • Provided total hygiene care to 10 patients per shift by assisting with skincare, bathing and toileting.
  • Placed and removed protective devices such as bedside rails and hand restraints to prevent patient injury during treatment.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Used computer and patient files to maintain records of services performed and apparent condition of patients.
  • Sanitized Hoyer, Weighing scale and wheel chair equipment and inserted catheters as directed by nursing staff.

Sales Associate

DeNooyer Chevrolet
Clifton Park, NY
05.2018 - 08.2018
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Tracked stock using company inventory management software.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Maintained records related to sales, returns and inventory availability.
  • Processed product returns and assisted customers with other selections.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Cashier/Customer Service

CVS Health
Troy, NY
02.2017 - 12.2017
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Performed cash, card and check transactions to complete customer purchases.

Education

Individual Studies, RN

Hudson Valley Community College
Troy, NY
08.2015

Regents Diploma - Regent Classes in All Subjects

Lansingburgh High School
Troy, NY
06.2015

Skills

  • Ophthalmology Experience
  • Medical Records
  • Triage
  • Vital Signs
  • Insurance Verification
  • Medical Office Experience
  • Medical Terminology
  • Medical Billing
  • English
  • Computer Skills
  • ICD-10
  • Medical Coding
  • EMR Systems
  • Medical Scheduling
  • Patient Care
  • HIPAA
  • Experience Administering Injections
  • Multi-line phone systems (1 year)
  • Clerical Experience
  • CPT Coding
  • Anatomy Knowledge
  • Medical billing (Less than 1 year)
  • Insurance verification (Less than 1 year)
  • Quality Assurance
  • ICD Coding
  • Transcription
  • Phone Etiquette
  • QuickBooks
  • Laboratory Experience
  • Microsoft Powerpoint
  • Medical receptionist
  • Inside sales (1 year)
  • Microsoft Outlook
  • Physiology knowledge
  • Active Listening and Communication
  • Restaurant Operation
  • Satisfaction Monitoring
  • Microsoft Word
  • Conflict and Complaint Resolution
  • Guest Interaction
  • Resolving Irregularities
  • Cash and Transaction Handling
  • Call Transfers
  • Suggestive Selling Techniques
  • Customer Loyalty
  • Good Communication Skills
  • Safe Work Practices
  • Guest Satisfaction
  • Cash Register Operations
  • Phone Inquiries
  • Table Setting Arrangements
  • Billing and Payment Processing
  • Guest Inquiries
  • Wheelchair Support
  • Buffet Setup and Takedown
  • Customer Preferences
  • Assigning Tables
  • Large Party Preparation
  • Guest Greeting and Seating
  • Check Payment Processing
  • Bill Computation
  • Multi-Line Telephone Systems
  • Warm and Welcoming

Certification

CNA Certified Nurses Aid (Certification) Assessments

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
  • (Miss) Molly Sky Riley

HOBBIES

Reading: Fantasy books, real life experiences

Art Creative: Drawing, Gel Pen coloring, Crafts, Painting

Music: Listening to all variates of genres and dancing

Running: Running long distances to exercise for good health

Hiking: Enjoy adventuring and walking

Cooking: Making big meals for family and baking

Camping: Being outdoors and adventuring

Being a Mother: A Loving Mother to my 2 year old



Timeline

Receptionist

Ophthalmic Consultants
10.2019 - 12.2019

Certified Nurse's Aide

Eddy Heritage House
01.2019 - 09.2019

Sales Associate

DeNooyer Chevrolet
05.2018 - 08.2018

Cashier/Customer Service

CVS Health
02.2017 - 12.2017

Hostess

Olive Garden Restaurant
02.2016 - 11.2016

Individual Studies, RN

Hudson Valley Community College

Regents Diploma - Regent Classes in All Subjects

Lansingburgh High School

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Molly Riley