Summary
Overview
Work History
Education
Skills
Timeline
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Molly Ritchie

Lee's Summit,MO

Summary

Dedicated and customer-focused Customer Service Representative with 7 years of experience in providing exceptional experience and support. Adept at handling customer inquiries, resolving complaints efficiently, and maintaining a positive customer experience. Strong communication skills, problem-solving abilities, and a commitment to improving customer satisfaction.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Big Lots
05.2022 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Support Associate

Wilson Holdings
05.2017 - 05.2022
  • Handled a high volume of inbound and outbound calls daily
  • Maintained a customer-first approach to ensure positive interactions
  • Assisted with troubleshooting product/service issues, ensuring quick resolution
  • Trained new hires on best practices and customer service policies

Elementary Teacher

Saint Joseph School District
08.2016 - 05.2017
  • Instructed and managed approximately 20 students in all core subject areas.
  • Effectively used PBIS (Positive Behavioral Intervention & Supports) discipline protocol to manage classroom students.
  • Collaborated with grade-level team members, administrators, and various other school personnel on a daily basis in order to maximize students’ educational experience.
  • Participated in a wide-variety of professional development activities on a weekly basis. Topics included trauma training, project-based learning, gradual release, instructional strategies, balanced math/literacy, and more.
  • Obtained a strong working knowledge of education-based technological programs including iReady, Lexia, and Acuity.
  • Practiced current instructional strategies by using knowledge obtained through research, professional development, and collaboration.
  • Prepared and was held accountable for extensive weekly lesson plans in all subject areas, including guided reading.

Education

Master of Education - Educational And Counseling Psychology

University of Missouri
Columbia, MO
12-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Communication and Interpersonal
  • Conflict resolution and problem-solving
  • Multitasking and organization
  • Empathy
  • Team collaboration and adaptability
  • Knowledge of company products/services
  • Ability to handle high call volumes

Timeline

Customer Service Representative

Big Lots
05.2022 - 08.2024

Customer Support Associate

Wilson Holdings
05.2017 - 05.2022

Elementary Teacher

Saint Joseph School District
08.2016 - 05.2017

Master of Education - Educational And Counseling Psychology

University of Missouri
Molly Ritchie