Dedicated and customer-focused Customer Service Representative with 7 years of experience in providing exceptional experience and support. Adept at handling customer inquiries, resolving complaints efficiently, and maintaining a positive customer experience. Strong communication skills, problem-solving abilities, and a commitment to improving customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Big Lots
05.2022 - 08.2024
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Customer Support Associate
Wilson Holdings
05.2017 - 05.2022
Handled a high volume of inbound and outbound calls daily
Maintained a customer-first approach to ensure positive interactions
Assisted with troubleshooting product/service issues, ensuring quick resolution
Trained new hires on best practices and customer service policies
Elementary Teacher
Saint Joseph School District
08.2016 - 05.2017
Instructed and managed approximately 20 students in all core subject areas.
Effectively used PBIS (Positive Behavioral Intervention & Supports) discipline protocol to manage classroom students.
Collaborated with grade-level team members, administrators, and various other school personnel on a daily basis in order to maximize students’ educational experience.
Participated in a wide-variety of professional development activities on a weekly basis. Topics included trauma training, project-based learning, gradual release, instructional strategies, balanced math/literacy, and more.
Obtained a strong working knowledge of education-based technological programs including iReady, Lexia, and Acuity.
Practiced current instructional strategies by using knowledge obtained through research, professional development, and collaboration.
Prepared and was held accountable for extensive weekly lesson plans in all subject areas, including guided reading.
Education
Master of Education - Educational And Counseling Psychology
University of Missouri
Columbia, MO
12-2023
Skills
Customer service
Active listening
Critical thinking
Data entry
Communication and Interpersonal
Conflict resolution and problem-solving
Multitasking and organization
Empathy
Team collaboration and adaptability
Knowledge of company products/services
Ability to handle high call volumes
Timeline
Customer Service Representative
Big Lots
05.2022 - 08.2024
Customer Support Associate
Wilson Holdings
05.2017 - 05.2022
Elementary Teacher
Saint Joseph School District
08.2016 - 05.2017
Master of Education - Educational And Counseling Psychology