Summary
Overview
Work History
Education
Skills
Military Experience
Certification
Awards
Timeline
Generic

Molly Ritter

Summary

Upbeat, compassionate Licensed Massage Therapist with a sincere and warm approach to patient care and 20+ years of experience in customer service leadership roles. Dedicated to promoting overall health and well-being through therapeutic massage therapy and other complementary modalities. Additional skills include problem-solving, conflict resolution, and mentoring/coaching. Seeking to leverage previous experience into a dynamic, challenging career in healthcare.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Licensed Massage Therapist

Healing Touch
10.2023 - Current
  • Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
  • Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
  • Developed knowledge of anatomy, physiology and pathology to supplement massage training.
  • Educated clients on benefits of massage therapy and importance of self-care.
  • Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.

Licensed Massage Therapist

Avera McKennan Fitness Center (Power Wellness)
08.2023 - 10.2023
  • Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
  • Educated clients on benefits of massage therapy and importance of self-care.
  • Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Monitored client progress and adjusted massage techniques to best meet individual needs.

Licensed Massage Therapist

Solare Spa
02.2023 - 08.2023
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
  • Developed knowledge of anatomy, physiology and pathology to supplement massage training.
  • Educated clients on benefits of massage therapy and importance of self-care.
  • Monitored client progress and adjusted massage techniques to best meet individual needs.

Licensed Massage Therapist

Healing Touch
10.2022 - 02.2023
  • Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
  • Developed knowledge of anatomy, physiology and pathology to supplement massage training.
  • Educated clients on benefits of massage therapy and importance of self-care.
  • Monitored client progress and adjusted massage techniques to best meet individual needs.
  • Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.

Licensed Massage Therapist

Massage Envy
04.2022 - 10.2022
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
  • Developed knowledge of anatomy, physiology and pathology to supplement massage training.
  • Monitored client progress and adjusted massage techniques to best meet individual needs.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.

Sales Associate

Crystal Rock Healing
09.2021 - 04.2022
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Asked customers open-ended questions to identify their specific needs and recommend beneficial products.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Licensed Insurance Agent

Allstate Insurance Companies
05.2021 - 09.2021
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Calculated premiums and established payment methods.
  • Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.

Customer Service Agent

Esurance
02.2015 - 05.2021
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.

Administrative Assistant

South Dakota Parole Services
08.2010 - 10.2014
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Implemented an inventory tracking system that reduced office spending by 30%.
  • Screened visitors and issued badges to maintain safety and security.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Pre-Op Patient Services Representative

Sanford USD Medical Center
01.2010 - 05.2013
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Transported patients to their designated pre-op areas.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Education

Associate of Applied Science - Business Administration

Southeast Technical College
Sioux Falls, SD

Skills

  • Interpersonal Skills
  • Empathy
  • Reflective Listening
  • Conflict Resolution
  • Medical Terminology
  • Anatomy
  • Physiology
  • Kinesiology
  • Medical Office Experience
  • Mentoring/Coaching

Military Experience

  • United States Army, Intelligence Analyst
  • Idaho National Guard, Intelligence Analyst

Certification

  • LMT - Licensed Massage Therapist
  • Reiki II Practitioner

Awards

  • Commendation Medal, U.S. Army
  • Good Conduct Medal, U.S. Army

Timeline

Licensed Massage Therapist

Healing Touch
10.2023 - Current

Licensed Massage Therapist

Avera McKennan Fitness Center (Power Wellness)
08.2023 - 10.2023

Licensed Massage Therapist

Solare Spa
02.2023 - 08.2023

Licensed Massage Therapist

Healing Touch
10.2022 - 02.2023

Licensed Massage Therapist

Massage Envy
04.2022 - 10.2022

Sales Associate

Crystal Rock Healing
09.2021 - 04.2022

Licensed Insurance Agent

Allstate Insurance Companies
05.2021 - 09.2021

Customer Service Agent

Esurance
02.2015 - 05.2021

Administrative Assistant

South Dakota Parole Services
08.2010 - 10.2014

Pre-Op Patient Services Representative

Sanford USD Medical Center
01.2010 - 05.2013

Associate of Applied Science - Business Administration

Southeast Technical College

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Molly Ritter