Summary
Work History
Education
Skills
Timeline
AccountManager

Molly Robles

Business Owner
Citrus Heights,CA

Summary

Highly organized business and health professional, with strong problem solving and communication skills, looking to add value to a cause driven company. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Work History

Business Owner

Sacramento Vitality
Citrus Heights, CA
09.2006 - Current
  • New business and product development and launch
  • Built and deployed operational procedures, training programs and administrative systems to handle needs.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, and purchasing to handle financial needs.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed professional networks
  • Provided consultation and professional training
  • Created training and educational material
  • Learned and set up HIPAA compliant SaaS CRM for ecommerce and website orders
  • Learned and set up HIPAA compliant SaaS EHR for patient records management and communication

Broker Service Representative

Blue Shield Of California
Lodi, CA
05.1999 - 08.2022
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
  • Corresponded with customers and conferred with coworkers to answer inquiries, discuss market fluctuations or resolve account problems.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Developed advanced product knowledge to share current information while generating and delivering products quotes.
  • Documented customer interactions and relationships using CRM systems.

Education

Doctor of Chiropractic -

Palmer College of Chiropractic, West
San Jose, CA
09.2006

Associate of Arts - Biological Sciences

San Joaquin Delta College
Stockton, CA
05.2003

Associate of Arts - Liberal Studies

San Joaquin Delta College
Stockton, CA
05.2003

Skills

  • Leadership and People Development
  • New Business Development
  • Problem Solving
  • Strategic Planning
  • Policy and Procedure Development
  • Research Analysis
  • Verbal and Written Communication
  • Effective Communicator and Public Speaker
  • Change and Growth Management
  • SaaS CRM and EHR Set-up and Utilization

Timeline

Business Owner

Sacramento Vitality
09.2006 - Current

Broker Service Representative

Blue Shield Of California
05.1999 - 08.2022

Doctor of Chiropractic -

Palmer College of Chiropractic, West

Associate of Arts - Biological Sciences

San Joaquin Delta College

Associate of Arts - Liberal Studies

San Joaquin Delta College
Molly RoblesBusiness Owner