Dedicated early professional with varied experience working as a case manager focusing on psychological rehabilitation and facilitating weekly group therapy for individuals working through diverse mental health challenges. Passionate about developing trust and rapport with clients from varied backgrounds and significantly improving mental well-being and life satisfaction.
•Multitasked by checking in patients, creating appropriate forms, and maintaining an organized setting through the use of document management systems.
• Coordinated communications, scheduled and confirmed appointments, and contacted pharmacies to submit and refill patients' prescriptions.
• Provided customer service by maintaining a professional and helpful tone with diverse clients.
• Built trust and rapport with patients by listening to their concerns and documenting what they shared.
• Relayed patient messages to physicians about concerns, condition updates, or refill requests to facilitate treatment.
• Assisted with diagnostic testing by collecting biological specimens for internal and laboratory analysis.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.