Molly Russell
Indpls,Indiana
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Quality Inn Hotel
03.2020 - 03.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- .Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Entered and updated sensitive customer information during check-ins and room changes.
Sales Manager
Do It Together LLC
02.2018 - 03.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
Associate of Applied Science - Business Administration And Management
Indiana Wesleyan University
Marion, IN12.2023
High School Diploma -
Scecina Memorial High School
Indianapolis, IN05.1997
Skills
- Strategic Planning
- Patron Satisfaction
- Meeting Scheduling
- Front Desk Operations
- Critical Thinking
- Social Perceptiveness
- Greet Guests
- Time Management
- Customer Service
- Travel Coordination
- Front Desk Reservations
- Guest Registration
- Hospitality Service
- Conflict Management
Timeline
Front Desk Receptionist
Quality Inn Hotel
03.2020 - 03.2021
Sales Manager
Do It Together LLC
02.2018 - 03.2020
Associate of Applied Science - Business Administration And Management
Indiana Wesleyan University
High School Diploma -
Scecina Memorial High School
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