Molly Sattar
Salt Lake City
Summary
I bring a diverse background in direct support, healthcare, and customer service that equips me to excel as a Career Navigation Intern. Through my work as a Direct Support Professional, I’ve honed skills in empathy, active listening, and personalized assistance—essential for guiding individuals through career exploration and decision-making. My experience as a Lab Assistant strengthened my attention to detail and ability to work compassionately with patients, while my customer service role enhanced my communication and problem-solving skills with diverse populations. I am passionate about helping others identify their strengths and opportunities, and I am eager to contribute to meaningful workforce development initiatives that empower individuals to achieve their career goals.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
CTA Community Supports
05.2025 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Lab Assistant
Huntsman Cancer Institute
09.2022 - 10.2024
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Worked directly with patients to give them the best possible support when handling their specimen
Customer Service Associate
Einstein Bagels
05.2021 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
Herriman High School
Herriman, UTBachelor of Science - Psychology
University of Utah
Salt Lake City, UT05-2026
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Compassionate caregiving
- Behavioral management
- Client documentation
- Decision-making support
Timeline
Direct Support Professional
CTA Community Supports
05.2025 - Current
Lab Assistant
Huntsman Cancer Institute
09.2022 - 10.2024
Customer Service Associate
Einstein Bagels
05.2021 - 10.2022
Herriman High School
Bachelor of Science - Psychology
University of Utah
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