Molly Scalf
Delphos,OH
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
11
11
years of professional experience
Work History
Receptionist
Mercy Health St. Rita's Medical Center - Lima, OH
03.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Retail Sales Associate
Macy's
03.2016 - 01.2021
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Opened and closed store independently and prepared nightly bank drop for manager.
Retail Sales Associate
Toys"R"Us
07.2012 - 10.2015
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
No Degree - NURSING
James A Rhodes State College
Lima, OHHigh School Diploma -
DELPHOS ST. JOHN'S
Delphos, OH05.2012
Skills
- Multi-Line Telephone Systems
- Security Awareness
- Business Administration
- Sorting and Labeling
- Database Administration
- Process Payments
- Telephone Skills
- Customer and Client Relations
- Customer Service
- Time Management
- Greet Guests
Timeline
Receptionist
Mercy Health St. Rita's Medical Center - Lima, OH
03.2022 - Current
Retail Sales Associate
Macy's
03.2016 - 01.2021
Retail Sales Associate
Toys"R"Us
07.2012 - 10.2015
No Degree - NURSING
James A Rhodes State College
High School Diploma -
DELPHOS ST. JOHN'S
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