Summary
Overview
Work History
Education
Skills
References
Timeline
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Molly Schoonmaker

Cedar Lake,IN

Summary

I have grown up in the church and have been involved in children's ministry my whole life. I am currently utilizing my ability to lead children to create a work environment where my coworkers follow my direction. I am a good leader and enjoy helping others to ensure that they also succeed. I currently assess different situations to improve the function of the restaurant that I work at and making adjustments when needed.

Overview

8
8
years of professional experience

Work History

Manager

Chick-fil-A
Merrillville, IN
05.2021 - Current
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Provided leadership during times of organizational change or crisis situations.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Barista/Manager

Starbucks
Bourbonnais, IL
08.2019 - 05.2021
  • Managed barista staff, ensuring proper training and scheduling.
  • Created and implemented operational procedures for the barista team to ensure customer satisfaction.
  • Provided feedback on baristas' performance, developed action plans to improve quality of service.
  • Monitored inventory levels, ordered supplies as needed and managed budgets for coffee shop operations.
  • Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
  • Developed new ideas to increase sales and customer loyalty through promotions or special events.
  • Recruited, hired, trained and supervised baristas to ensure adherence to company policies and procedures.

Supervisor

Bakers Square Restaurant & Bakery
Bradley, IL
04.2018 - 08.2019
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Bussed tables as needed during peak hours.
  • Directed and supervised team of 15 employees in daily operations.

Receptionist

Denver First Church
Englewood, CO
05.2016 - 01.2017
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.
  • Sorted incoming mail and directed to correct personnel each day.

Education

Some College (No Degree) - Children's Ministry

Olivet Nazarene University
Bourbonnais, IL

Some College (No Degree) - Ministry

Bethany Global University
Minneapolis, MN

Skills

  • Training and mentoring
  • Goal-Oriented
  • Adaptability
  • Deliberative
  • Collaboration
  • Planning

References

Russ McDowell (815) 514-0823

Elaine Chaltry (937) 272-2413

Tyler Carter  (765) 278-6692

Timeline

Manager

Chick-fil-A
05.2021 - Current

Barista/Manager

Starbucks
08.2019 - 05.2021

Supervisor

Bakers Square Restaurant & Bakery
04.2018 - 08.2019

Receptionist

Denver First Church
05.2016 - 01.2017

Some College (No Degree) - Children's Ministry

Olivet Nazarene University

Some College (No Degree) - Ministry

Bethany Global University

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Molly Schoonmaker