Molly Scott
New York,NY
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
6
6
years of professional experience
Work History
Elementary Substitute Teacher
Saco School Department
01.2024 - Current
- Boosted student engagement and participation through the implementation of interactive learning techniques.
- Built strong relationships with students and colleagues to promote a positive learning environment.
- Provided individualized support for struggling students by offering extra help sessions and modifying lesson plans to suit their needs.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
Barista/Certified Trainer/Shift Leader
Aroma Joes
05.2022 - Current
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
Slide Attendant/Trainer
Aquaboggan Water Park
08.2023 - 08.2023
- Monitored passengers and ride operations and enforced safety regulations.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Delivered information and details of interest about facility to visitors.
- Built and established positive relationships with patrons, team members and supervisors.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Theater Actor
Children's Museum And Theatre Of Maine
07.2023 - 08.2023
- Practiced lines and scenes independently and collaboratively to prepare for performances.
- Made necessary adjustments to acting, following guidance and requests from directors.
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Received positive audience feedback in various theatrical shows.
- Maintained professional attitude and demeanor at all times.
- Applied techniques, using sense memory, character analysis and script analysis to bring characters to life.
Waitress
Applebee's Grill + Bar
04.2021 - 01.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Waitress/Crew Trainer
Venetia's Restaurant
06.2019 - 08.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
Slide Attendant
Aquaboggan Water Park
07.2018 - 08.2019
- Monitored passengers and ride operations and enforced safety regulations.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Trained new ride operators on safety procedures and ride operations.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Built and established positive relationships with patrons, team members and supervisors.
Education
Bachelor of Music - Musical Theatre
University of Southern Maine
Gorham, ME05.2023
Skills
- Plates Presentation
- New Hire Training
- Coffee Machinery
- Excellent Memory
- Conflict Mediation
- Adaptive and Creative
- Food Preparation and Safety
- POS System Operations
- Cash Register Operation
- Team Player
- Billing and Payment Processing
- Exceptional Customer Service
Timeline
Elementary Substitute Teacher
Saco School Department
01.2024 - Current
Slide Attendant/Trainer
Aquaboggan Water Park
08.2023 - 08.2023
Theater Actor
Children's Museum And Theatre Of Maine
07.2023 - 08.2023
Barista/Certified Trainer/Shift Leader
Aroma Joes
05.2022 - Current
Waitress
Applebee's Grill + Bar
04.2021 - 01.2022
Waitress/Crew Trainer
Venetia's Restaurant
06.2019 - 08.2020
Slide Attendant
Aquaboggan Water Park
07.2018 - 08.2019
Bachelor of Music - Musical Theatre
University of Southern Maine
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