Molly Selden
Austin,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the pharmacy industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Accounts Receivable Specialist
Fagron Inc
Austin, Texas
07.2021 - Current
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Performed targeted collections on past due accounts aged over 60-151 days.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Processed tax exempt certificates, credits.
Customer Service Administrator
Fagron Inc
Austin, United States
09.2020 - Current
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Researched issues with shipments, product damage and incorrect product amounts.
- Pitched in to answer phones at main switchboard.
- Immediately brought critical issues to customer service manager for resolution.
- Tasked with data entry, records oversight and issue resolution for team.
- Updated customer service database with new information, address changes and contact details.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Handled all intercompany orders and product releases.
Customer Service Representative
B&B Pharmaceuticals (Acquired By Fagron Inc)
Centennial, CO
04.2018 - 09.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Developed standard operating procedures for all administrative employees.
- Sourced vendors for special project needs and negotiated contracts.
- Prepared meeting materials and took clear notes.
- Provided assistance in managing health and safety programs aligned with industry standards.
- Developed safety training procedures and authored manuals for distribution to staff members.
- Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.
- Developed safety policies and procedures to be used at medical facilities.
- Participated in cross-functional team-building activities.
Customer Service Representative Pharmacy Tech
Omnicare
Golden, Colorado
05.2015 - 08.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Coordinated training to new employees.
- Team lead for customer service.
- Lead and maintained training for new hires.
Education
Certificate - Pharmacy
Heritage College
Wheat Ridge, CO05.2013
High School Diploma -
McLain Community High School
Lakewood, CO03.2012
Skills
- Workflow Planning
- Managing Multiple Projects
- Reviewing Account Records
- Account Auditing
- Aging Reports Analysis
- Proactive and Self-Motivation
- Data Entry and 10-Key
- Credit and Collections
- Monthly Reconciliations
- Project Management
- Written and Verbal Communication
- Salesforce
- Excel
- ERP Training
Timeline
Accounts Receivable Specialist
Fagron Inc
07.2021 - Current
Customer Service Administrator
Fagron Inc
09.2020 - Current
Customer Service Representative
B&B Pharmaceuticals (Acquired By Fagron Inc)
04.2018 - 09.2020
Customer Service Representative Pharmacy Tech
Omnicare
05.2015 - 08.2018
Certificate - Pharmacy
Heritage College
High School Diploma -
McLain Community High School