Molly Selig
Vero Beach,FL
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Always finding successful ways to acquire new clients and foster lucrative relationships. Respected professional with exceptional knowledge regarding risk management. Offering dynamic collaboration and decision making skills.
Overview
9
9
years of professional experience
Work History
Business Strategist
Fortis Payment Systems
03.2021 - Current
- Targeted both offline and online consumers by designing multi-pronged, comprehensive marketing strategy.
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
- Monitored partner performance and provided feedback on areas of improvement.
Insurance Analyst - Blue Cross Blue Sheild
Cleveland Clinic
01.2019 - 02.2021
- Corrected, completed and processed claims for multiple payer codes.
- Processed online and paper appeal submissions and refund requests.
- Collaborated with customers to resolve disputes.
Customer Relations Supervisor
Blue Dog Business Services
09.2014 - 12.2018
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Managed customer relations on ongoing basis to maximize customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
Education
Associate of Arts - Organizational Leadership
Indian River State College
Fort Peirce, Florida 04.2024
Skills
- Quality Assurance
- Portfolio Growth
- Overcoming Objections
- Issue Resolution
- Business Development
- Relationship Building and Management
- Excellent Communication
- Relationship Management
Timeline
Business Strategist
Fortis Payment Systems
03.2021 - Current
Insurance Analyst - Blue Cross Blue Sheild
Cleveland Clinic
01.2019 - 02.2021
Customer Relations Supervisor
Blue Dog Business Services
09.2014 - 12.2018
Associate of Arts - Organizational Leadership
Indian River State College
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