Molly Sexton
Murrieta,US
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and high energy individual focused on continuous operational improvement and team development.
Overview
11
11
years of professional experience
Work History
Manager of Client Contracts
AMN Healthcare
09.2021 - Current
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw performance and development of 2 direct reports and 32 indirect reports.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Analyzed and reported on key performance metrics to senior management contributing to $5 billion in revenue for 2022.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Fostered and supported a collaborative, diverse, inclusive working environment promoting shared ideas and contributions.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Supervisor of Client Contracts
AMN Healthcare
09.2015 - 09.2021
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Led 24 direct reports to successfully manage and maintain 3,000 client contract agreements supporting healthcare staffing needs.
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
- Compiled required documentation to keep contracts compliant with KPMG Audit requirements.
- Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
- Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
- Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
Recruiter
AMN Healthcare
01.2015 - 09.2015
- Conducted 20-30 phone interviews weekly to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
Supervisor of Operations Customer Support
Jenny Craig Intl. Corporate
01.2012 - 01.2015
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Led a team of 35 direct reports fielding 200 inbound call daily, 300 eChat support exchanges, 100+ shipments weekly.
- Compiled training materials for new employees and tracked skill development.
- Analyzed department metrics and performance and reported findings to management.
Education
Bachelor of Arts - English
Humboldt State University
Arcata, CA06.2008
Skills
- Coaching and Mentoring
- Cross-Functional Collaboration
- Team Leadership
- Critical Thinking
- Change Management Process
- Operational Efficiency
- Effective Workflow Management
- Conflict Resolution Techniques
- Continuous Improvements
- High Customer Service Standards Adherence
- Systems Implementations
- Superb Time Management Skills
- Customer Experience
Timeline
Manager of Client Contracts
AMN Healthcare
09.2021 - Current
Supervisor of Client Contracts
AMN Healthcare
09.2015 - 09.2021
Recruiter
AMN Healthcare
01.2015 - 09.2015
Supervisor of Operations Customer Support
Jenny Craig Intl. Corporate
01.2012 - 01.2015
Bachelor of Arts - English
Humboldt State University