Molly Shattuck
St. Augustine,FL
Summary
Dynamic office support professional with several years of experience in enhancing operational efficiency. Recognized for a strong work ethic and professional demeanor, delivering exceptional customer service and effective decision-making. Proven ability to multitask and manage time effectively, ensuring every customer interaction is positive and memorable. Committed to fostering a supportive work environment while driving productivity.
Overview
11
11
years of professional experience
Work History
Office Administrator
BeneCom
Land O' Lakes, FL
03.2015 - Current
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Organized and maintained filing systems, including electronic databases and records.
- Coordinated and managed daily administrative operations of the office.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Office Manager /Sales and Marketing Manager
Pure Powersports
Saint Augustine, FL
12.2013 - 07.2022
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Conducted research projects related to new product development or marketing initiatives.
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Monitored industry trends and competitor activities to stay ahead of the competition.
Education
High School Diploma -
Land O' Lakes High School
Land O' Lakes, FL05-2007
Skills
- Telephone Communication
- Correspondence Handling
- Database entry
- Event Coordination
- Guest Experience Coordination
- Online Brand Development
- Team building
- Public Speaking
- Negotiation
- Effective Problem Resolution
- Sales presentation
- Sales Operations Management
- Product and Service Oversight
References
References available upon request.
Timeline
Office Administrator
BeneCom
03.2015 - Current
Office Manager /Sales and Marketing Manager
Pure Powersports
12.2013 - 07.2022
High School Diploma -
Land O' Lakes High School
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