Molly Shmidt
Farmington Hills,MI
Summary
Retail management and business professional. Expert in retail practices and business operations. Ready to produce lower costs and increase quality control and productivity by implementing strong business strategies. Ensuring satisfactory execution in business objectives and managerial tasks. Readily eager to take on new challenges while demonstrating strong worth ethic, adaptability and exceptional interpersonal skills. Prepared to drive store success through effective leadership. Recognized for fostering collaborative team environments and achieving operational goals. Known for reliability and adaptability, ensuring seamless alignment with business needs. Expertise in inventory management and customer service excellence.
Overview
6
6
years of professional experience
Work History
Operations Manager
Marc Jacobs
11.2023 - 05.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
Manager, Sales and Customer Service, CXM
Macy's
09.2022 - 10.2023
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Coordinated and finalized sales proposals to complete purchases.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with others to discuss new opportunities.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Lead and manage a team of 60 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Retail Operations Manager
Aldo Group
12.2021 - 09.2022
- Monitored employee performance to ensure compliance with company standards.
- Developed and implemented operational procedures to ensure quality standards are met.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Directed day-to-day operations by spearheading implantation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Analyzed and controlled materials, supplies, and equipment optional expenses.
- Tracked and replenished inventory to maintain par levels.
- Collaborated with team leaders on quality audits
- Measured and reviewed performance via KPIs and metrics.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Presented performance and productivity reports to supervisors.
Automotive Buyer/Purchasing Specialist
Romeo Mold Technologies
02.2018 - 10.2021
- Reviewed purchase orders, contracts and invoices to ensure accuracy.
- Negotiated pricing and delivery terms with suppliers.
- Coordinated activities between departments such as sales, engineering, finance and logistics.
- Maintained records of all purchases including item descriptions, costs, quantities received.
- Reviewed work order demand from MRP to support company requirements.
- Organized inventory for multiple locations and diversified product selections.
- Participated in supplier calls to define component deliveries, meeting scheduled production dates.
- Source and procure raw materials, including plastic resins and other necessary components, in a cost-effective and timely manner.
- Collaborate with quality control teams to ensure that materials meet quality specifications and standards.
- Process e-RFQ’s thru GPDB (Global Purchasing Data Base) or PLEX system, while maintaining price contracts, issue tooling POs, and obtain photos from suppliers to support BU payment.
- Develop plans and support of new program launches and projects.
Education
Nursing
Oakland University
Rochester, MIAssociate of Science -
Oakland Community College
Bloomfield Hills, MI05-2016
Skills
- Cost Control
- Inventory Oversight
- Manufacturing Support
- Pricing Negotiations
- Strong MS Excel and MS PowerPoint skill sets
- Strong organizational and data management skills
- Ability to work independently and meet deadlines
- Problem Solver
- Clear Communicator
- Team Oriented
- Ability to work in a matrixed organization
- Problem-solving
- Team leadership
- Operations management
- Customer service
Accomplishments
- Managed a store that exceeded company expectations in every category during the first quarter.
- Increased sales by 35 % by coaching department managers on new merchandising standards.
- Exceeded monthly store sales goals 6 months in a row.
- Supervised team of 60 staff members.
Education and Training
other,other
Languages
Russian
Native or Bilingual
Timeline
Operations Manager
Marc Jacobs
11.2023 - 05.2024
Manager, Sales and Customer Service, CXM
Macy's
09.2022 - 10.2023
Retail Operations Manager
Aldo Group
12.2021 - 09.2022
Automotive Buyer/Purchasing Specialist
Romeo Mold Technologies
02.2018 - 10.2021
Associate of Science -
Oakland Community College
Nursing
Oakland University
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