Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Molly Shores

Molly Shores

Oklahoma City,OK

Summary

Accomplished Human Resources professional with proficiency in employee recruitment, training, and payroll administration. Skilled in fostering and nurturing positive relationships with both employees and management. Possesses robust organizational abilities and a firm commitment to compliance with pertinent laws and regulations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Human Resources Recruiting Coordinator

Great Wester Trailer
12.2022 - Current
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Recruited top talent to maximize profitability.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Devised hiring and recruitment policies for 300+ employees in multiple locations in fast growth company.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Coordinated incoming job requisitions and applications.
  • Responsible for all recruiting and onboarding process for entire region.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Scheduled and conduct multiple interviews each week across nationwide company platform.
  • Collaborated with entire human resource department to discuss new ways to recruit top talent.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Processed employee claims involving performance issues and harassment.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Assisted in managing worker's compensation claims and conducted accident investigations.
  • Analyzed resumes and applications to determine compatibility with current department needs, screening and presenting solid applicant pool to department managers and senior team.
  • Conducted reference and background checks on selected candidates, notifying hiring managers of any concerns.
  • Assisted with writing job postings and job descriptions for boards.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Operated and maintained applicant tracking and candidate management systems.

Human Resources Manager/Office Manager

Southwest Trailer & Equipment, LLC
05.2019 - 12.2022
  • Fostered positive work environment through comprehensive employee relations program.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Maintained payroll and benefits for over 60 employees in various locations, minimizing financial discrepancies through detailed program management.
  • Managed and motivated employees to be productive and engaged in work.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Conducted internal audits to verify accuracy and compliance with applicable standards.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Oversaw hiring, staffing, and labor law compliance for over 60 employees.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
  • Reconciled bank accounts to verify accuracy of cash records

Assistant Manager

Tractor Supply Company
04.2019 - 05.2021
  • Delivered excellent customer service by greeting and assisting each customer.
  • Assisted with recruitment and training of new staff.
  • Addressed customer inquiries and resolved complaints.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Stocked and restocked inventory when shipments arrived.
  • Assisted in set aggressive targets for employees to drive company success and strengthen motivation.
  • Managed over 50 customer calls per day.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled cash accurately and prepared deposits.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences

Assistant Manager

Sally's Beauty Supply
09.2016 - 04.2019
  • Established sales goals, managed budgets, devise sales forecasts, and consistently maximized sales and profits
  • Manage merchandise selection, window displays, and stocking
  • Maintained price accuracy of goods and ensured adequate stock levels.
  • Applied strategies that improved shrink in store.
  • Trained new employees on proper protocols and customer service standards.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Assisted in recruiting, hiring and training of team members.
  • Increased sales by 31%

Office Administrator

Audie Price Inspection
05.2012 - 09.2016
  • Managed payroll and benefits for 60+ employees.
  • Communicated closely with Head Of Operations regarded needs, concerns or issues in office.
  • Developed detailed plans based on broad guidance and direction.
  • Created and updated spreadsheets and presentations for weekly, monthly and quarterly updated to upper management.
  • Managed all phone calls and walk-in clients.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Reported to senior management on organizational performance and progress toward goals.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained electronic and paper filing systems for easy retrieval of information.

Education

High School Diploma -

Choctaw High School
Choctaw, OK

Skills

  • Human Resources Department Processes
  • Accounts Payable and Receivable
  • Networking and Partnership Development
  • Microsoft Office 365
  • Requisitions Management
  • Recruitment Management
  • Sales Tax Filings
  • Excellent Multitasking Abilities
  • Payroll and budgeting
  • Office management

Certification

Management (4 years) Merchandising Interviewing (4 years) Recruiting (3 years) Presentation Skills Excellent customer service (5 years) Leadership (10+ years) Time management Microsoft Office (10+ years) Payroll (3 years) Employee Orientation Assistant Manager Experience (3 years)

Additional Information

Notary Public

Timeline

Human Resources Recruiting Coordinator

Great Wester Trailer
12.2022 - Current

Human Resources Manager/Office Manager

Southwest Trailer & Equipment, LLC
05.2019 - 12.2022

Assistant Manager

Tractor Supply Company
04.2019 - 05.2021

Assistant Manager

Sally's Beauty Supply
09.2016 - 04.2019

Office Administrator

Audie Price Inspection
05.2012 - 09.2016

High School Diploma -

Choctaw High School

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