- Fiber art, sewing, knit and crochet
- Stained glass making
- Painting and sculpting
- Outdoors
- Coaching youth sports clinics, Learn to Skate program, beginner level field hockey and, ice hockey
- Multi instrumentalist
Molly Silva-Fink
Tilton,NH
Summary
Dynamic and results-driven Deli Manager with over 10 years of experience in the food and hospitality industry. Proven track record of leading high-performing teams, driving sales, and ensuring top-notch customer service in a fast-paced deli environment. Skilled in inventory management, food safety regulations, and operational efficiencies. Adept at developing and implementing strategies to maximize profitability and enhance overall deli performance. Demonstrated expertise in streamlining operations, optimizing efficiency, and achieving sales targets. Skilled in staff training and development, and implementing process improvements to drive business growth. A proven leader with excellent communication and organizational abilities, committed to creating a positive and productive work environment. Passionate about delivering exceptional customer service and exceeding expectations.
Overview
13
13
years of professional experience
Work History
Deli Manager
Hannafords Supermaket
01.2023 - Current
- Effectively managed all aspects of deli operations, including inventory control, ordering, scheduling, and customer service to ensure smooth daily operations of a department earning over $50,000.00 a week.
- Turned around department that was preforming under expectations and bring it up to standard practice and efficiency.
- Point person for the Women in Business Resource group for our store.
- Developed and implemented strategies to increase sales and profitability, such as creating special promotions, monitoring product placement, and analyzing trends.
- Developed and implemented strategies to increase sales and profitability, such as creating special promotions, monitoring product placement, and analyzing trends.
- Ran the day to day operations for the store managers when they are not in the store.
Manager on Duty
Hannaford Supermarket
01.2021 - Current
- In charge of store in the absence of store leadership.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Produce Maanager
Hannafords Supermarkets
01.2022 - 01.2023
- Effectively manage all aspects of produce operations, including inventory control, ordering, scheduling, and customer service to ensure smooth daily operations of a department earning over $65,000.00 a month.
- Reestablish quality standards for a department preforming under standards.
- Point person for the Women in Business Resource group for our store.
- Organized fundraisers and break room events for causes that were related to Diversity, inclusivity and Equality in the work place.
- Developed and implemented strategies to increase sales and profitability, such as creating special promotions, monitoring product placement, and analyzing trends.
- Ran the day to day operations for the store managers when they are not in the store.
Assistant Produce Manager
Hannafords Supermarkets
11.2021 - 01.2024
- Assisted in managing daily operations of the produce department, including managing inventory, ordering supplies, and ensuring products are displayed in a visually appealing manner.
- Supervised and trained produce department staff, providing guidance on product knowledge, customer service, and safe handling procedures.
- Scheduled department hours.
Assistant Deli Manager
Hannafords Supermarket
05.2016 - 11.2021
- Assisted in overseeing daily operations of the deli department, including scheduling, training, and supervising a team of deli associates.
- Managed inventory to ensure adequate stock levels while minimizing waste and controlling costs.
- Maintained a clean and organized deli department, ensuring compliance with all food safety regulations and standards.
- Provided exceptional customer service by addressing customer inquiries and resolving any issues in a timely and professional manner.
Deli Associate
Hannafords Supermarket
02.2014 - 05.2016
- Provided excellent customer service by assisting customers with deli product selection and fulfilling special orders.
- Prepared high-quality deli meats, cheeses, sandwiches, salads, and other food items according to recipes and food safety guidelines.
- Maintained a clean and organized deli area, including ensuring proper storage of perishable items and regular cleaning of equipment.
- Operated deli slicers, ovens, fryers, and other kitchen equipment safely and efficiently.
- Collaborated with team members to meet daily production goals and ensure a smooth flow of operations in the deli department.
Assistant Manager
Jump N Joy LLC
04.2012 - 12.2014
- Worked with parents and children in both an open play setting and organizing parties.
- Managed office operations including cash, supply inventory, email and phone communication.
- Organized fundraisers for the community.
- Worked hands on with a community outreach program the served children in the foster program and children with special needs.
Education
Diploma -
Laconia High School
Laconia, New Hampshire06-2010
Skills
- Successfully worked with people of varying ages who have disabilities including neurodivergent and physical disabilities
- Serve safe certified
- Excellent communication on the phone and email
- Office 365 applications
- Mentored fellow new peers and trainees as well as new department managers
- Kronos Scheduling software
- ACIS Accounting software
- Control-D invoicing software
- Confidently familiarized myself with new software systems
- Quick and creative problem solving skills
- Quickly adjust new standards and safety laws that are ever evolving
- Time management skills, both personally and of the department
- Adjusted to an ever changing market and demand
Interests
Timeline
Deli Manager
Hannafords Supermaket
01.2023 - Current
Produce Maanager
Hannafords Supermarkets
01.2022 - 01.2023
Assistant Produce Manager
Hannafords Supermarkets
11.2021 - 01.2024
Manager on Duty
Hannaford Supermarket
01.2021 - Current
Assistant Deli Manager
Hannafords Supermarket
05.2016 - 11.2021
Deli Associate
Hannafords Supermarket
02.2014 - 05.2016
Assistant Manager
Jump N Joy LLC
04.2012 - 12.2014
Diploma -
Laconia High School
Similar Profiles
Justin KurinskasJustin Kurinskas
Customer Service Representative at HannafordsCustomer Service Representative at Hannafords
Jeffrey YoungJeffrey Young
Deli Clerk at Hannafords SupermarketDeli Clerk at Hannafords Supermarket
Kye BoaseKye Boase
Night Shift Filler at Coles SupermaketNight Shift Filler at Coles Supermaket
Aaron SheaAaron Shea
AutoCAD Drafter at Glaziers Resource Inc.AutoCAD Drafter at Glaziers Resource Inc.
Carrie ConwayCarrie Conway
Cashier at A Aman INC.Cashier at A Aman INC.