Molly Smith
Manotick,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude when working under pressure. Skilled in adapting to new situations and challenges with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Coordinator
FedEx Ground
10.2020 - Current
- Administrative support, customer service and providing operational support through coordination of quality, service and administrative functions in pickup and delivery area.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Reconciled daily operating report findings and performance and shared gathered information with senior management team
- Communicates resolved issues with customer directly to ensure customer satisfaction escalates unresolved issues
- Investigates customer service complaints to include disputed deliveries, missing packages, early and late pickups, data entry, quality assurance on daily log reports for service delivery, and proficiency in office programs.
Scheduling Coordinator/Administrative Assistant
Government Of Ontario
07.2023 - 02.2024
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout organization.
- Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
- Created and distributed agendas and other materials for scheduled meetings.
Pre-Planning Funeral Director
Arbor Memorial
07.2022 - 02.2023
- Bereavement professional responsible for providing families with Pre-Funeral product and services, by meeting clients to pre-arrange their funeral requirements and discuss pre-arranging cemetery products and services in community
- Prioritizing and handling multiple demands simultaneously and oversees, directs and coordinates all aspects of funeral services including visitation and burials.
- Managed 50 calls minimum to potential customers on a daily basis with strong communication skills for appointment bookings with weekly minimums of 10 appointments weekly.
- Meeting with family and friends of deceased to discuss funeral arrangements, explaining costs of funeral services and products to family and friends of deceased while coordinating practical arrangements for funerals that are respectful, professional, timely, and sensitive
- Presenting customizable service plans and options, assists in casket selection, provides pricing information, and prepares standardized contracts for services
- Self-accountable for prospecting minimum of 1-2 hours each day, networking and obtaining referrals from families served
Beverage Cart Sales Associate
Cedarhill Golf and Country Club
08.2020 - 08.2021
- Provided exceptional guest experiences through attentive service and proactively assessed guest needs
- Engaged in suggestive selling and other sales techniques.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Increased customer satisfaction rate by demonstrating excellent customer service etiquette.
- Selling and ensuring high level of beverage cart revenue while maintaining a clean and organized environment at all times
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
Auto Finance Assistant and Sales
Absolute Approval
05.2020 - 03.2021
- Assist in acquiring approval from lenders, verify paperwork from loan applications
- Contracting new business, following up on applications, managed and responded to correspondence and inquiries from customers and vendors.
- Tracked financial progress by creating quarterly and yearly balance sheets, provides sales management information by completing weekly detail-oriented reports
- Assist financial director with new clients, setting appointments, and providing information to clients prior
Dog Daycare Attendant
Dog Dayz
09.2019 - 02.2020
- Daily social media management for company website while facilitating creation of sharing information and posts through updated daily posts
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Cosmetic Sales Associate
Shoppers Drug Mart
10.2018 - 01.2019
- Marketing and selling cosmetic products for each individualized customer and recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions to attract clientele
- Giving cosmetic advice while suggesting and selling promotional products using solid arguments to existing and prospective customers
Education
Bachelor's Degree - Social Sciences
Carleton University
Ottawa, Ontario04.2024
Skills
- Social media management
- Adaptability
- Task Management
- Enhance online systems in CRM
- Clerical Support
- Customer Service
- Goal Setting
- Performance Reviewing
- Reliability
Accomplishments
x3 Employee of the month
Received two promotions from the director during my first nine months at the company
Creating digital content for social media platforms and increasing engagement
Certification
- Licensed Cemetery Director [2023]
- Smart Serve Certificate - Training [2020]
- Full G licensed driver
Timeline
Scheduling Coordinator/Administrative Assistant
Government Of Ontario
07.2023 - 02.2024
Pre-Planning Funeral Director
Arbor Memorial
07.2022 - 02.2023
Operations Coordinator
FedEx Ground
10.2020 - Current
Beverage Cart Sales Associate
Cedarhill Golf and Country Club
08.2020 - 08.2021
Auto Finance Assistant and Sales
Absolute Approval
05.2020 - 03.2021
Dog Daycare Attendant
Dog Dayz
09.2019 - 02.2020
Cosmetic Sales Associate
Shoppers Drug Mart
10.2018 - 01.2019
Bachelor's Degree - Social Sciences
Carleton University
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