MOLLY BJORNLIE
Lake Elmo,MN
Summary
Experienced operations and training leader with 15+ years of experience in leadership, people development, and operational execution across multi-unit, franchise, and distributed organizations, including domestic and international markets. Proven ability to scale teams, build effective systems, and drive consistent execution in a positive, morale building environment. Track record of fostering team collaboration and achieving business goals.
Overview
2026
2026
years of professional experience
Work History
Managing Director
BEAUTYCOUNTER
01.2014 - 01.2023
- Led and operated an organization of 900+ people, overseeing $6M+ in annual revenue
- Established key performance indicators to track progress on strategic goals, ensuring alignment with corporate objectives.
- Built onboarding and training systems to support leader readiness, consistency, and long-term performance
- Recruited, coached, and developed 100+ leaders, many of whom advanced into senior leadership roles
- Designed and led leadership development programs, incentives, and recognition initiatives
- Recognized with multiple performance-based leadership awards and incentive programs
- Led cross-functional teams to develop and implement strategic initiatives that enhance brand visibility.
International Franchise Operations Manager
CARIBOU COFFEE
2007 - 2010
- Oversaw operations for 250+ international franchise locations across the Middle East and South Korea
- Trained franchise staff on operational guidelines, enhancing service quality and consistency across locations.
- Conducted operational assessments, audits, and training to improve consistency and performance across markets
- Streamlined franchise operations by implementing standard operating procedures and best practices.
Store Manager and District Manager
CARIBOU COFFEE
2004 - 2007
- Oversaw daily operations across twelve locations, ensuring adherence to company operational standards and policies.
- Led and developed store managers who managed their own teams and locations
- Oversaw day-to-day operations including labor, cost control, training, and performance metrics
- Hired, trained, coached, and promoted leaders while maintaining strong engagement and low turnover
- Conducted regular performance evaluations, providing feedback and mentoring to improve team productivity.
Leader
GREEN COMPASS & AMARE
01.2023 - Current
- Continued leadership work focused on training, coaching, and operational support
- Earned performance-based recognition and incentive programs
- Supported leader development, communication, and team systems
Education
Bachelor of Science - Kinesiology / Exercise Science
University of Wisconsin–Madison
Skills
- Training and coaching
- Multi-unit & franchise operations
- Operations management
- Goal setting and performance metrics
- Recruiting and hiring
- Leadership development
- Strategic planning
- Process improvement & execution
- Cross-functional collaboration
- Customer service
- Team development
AWARDS & RECOGNITION
Multiple performance-based leadership recognitions across three organizations, Company-sponsored leadership and incentive awards tied to performance and results
Timeline
Leader
GREEN COMPASS & AMARE
01.2023 - Current
Managing Director
BEAUTYCOUNTER
01.2014 - 01.2023
International Franchise Operations Manager
CARIBOU COFFEE
2007 - 2010
Store Manager and District Manager
CARIBOU COFFEE
2004 - 2007
Bachelor of Science - Kinesiology / Exercise Science
University of Wisconsin–Madison