Molly Stern
Staten Island,NY
Summary
Dynamic professional with a proven track record at Island Kosher, adept in customer service and bilingual communication (Hebrew/English). Excelled in enhancing sales through cross-selling, fostering team cohesion, and ensuring client satisfaction. Demonstrated ability to manage clerical duties and resolve customer issues, significantly contributing to operational efficiency and client loyalty.
Overview
2025
2025
years of professional experience
Work History
Esthetician
Atelier Esthetique Institute Of Esthetics Clinic
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including, chemical peels, extractions, massage and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Advised clients on proper home-care regimens.
- Recommended retail products for at-home use.
Receptionist Manager
Island Kosher
01.2024 - 08.2024
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
Receptionist
Ita Wigs
02.2022 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Stylist Sales Associate
Ita Wigs
02.2022 - 01.2024
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
- Built relationships with customers to encourage repeat business.
Education
600 Hour Esthetician - Esthetics
Atelier Esthetique
New York, NY02-2025
High School Diploma -
Penn Foster High School
Scranton, PA06-2024
Skills
- Customer service focus
- Greeting and seating clients
- Policy enforcement
- Team building expertise
- bilangual - hebrew/english
Languages
Hebrew
Native or Bilingual
Interests
I currently plan on taking a laser course as soon as i graduate from esthetics As well as continuing my education to become an acne specialist
Timeline
Receptionist Manager
Island Kosher
01.2024 - 08.2024
Receptionist
Ita Wigs
02.2022 - 01.2024
Stylist Sales Associate
Ita Wigs
02.2022 - 01.2024
Esthetician
Atelier Esthetique Institute Of Esthetics Clinic
600 Hour Esthetician - Esthetics
Atelier Esthetique
High School Diploma -
Penn Foster High School
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