Molly Sullivan
Bear Road Elementary
Clay
17
years of professional experience
Detail-oriented professional with strong organizational skills and a commitment to exceptional customer service. Experienced in coordinating meetings and enhancing engagement through effective communication.
Work History
PTO Secretary Volunteer
3 Years 2 Months- Organized and maintained accurate records of PTO meetings and events.
- Coordinated communication between parents, teachers, and administration to enhance engagement.
- Developed agendas and minutes for monthly PTO meetings to ensure clarity and follow-up.
- Managed volunteer recruitment efforts to support school events and initiatives effectively.
- Led fundraising initiatives that supported school programs through community partnerships.
- Managed organization and execution of after-school programs to enhance student engagement.
Bartender
7 Months- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables simultaneously, ensuring timely and accurate order processing.
- Trained new staff on menu knowledge and service protocols for improved efficiency.
- Collaborated with kitchen team to ensure seamless food delivery and presentation.
- Handled customer inquiries and complaints effectively, promoting a positive dining experience.
- Developed staff schedules to optimize coverage during peak hours for operational efficiency.
Bartender
1 Year 6 Months- Delivered exceptional customer service in high-volume environments, ensuring guest satisfaction and repeat business.
- Prepared and served a variety of beverages while adhering to safety and health standards.
- Managed inventory levels, restocking supplies to maintain efficient bar operations during events.
- Collaborated with team members to streamline service processes, enhancing overall efficiency during peak hours.
- Assisted in event planning by coordinating bar setup and ensuring timely service delivery during games and special events.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Mortgage Loan Officer Assistant
1 Year 4 Months- Assisted loan officers in processing mortgage applications and coordinating with clients for documentation.
- Conducted thorough credit checks and verified financial information to ensure compliance with lending guidelines.
- Managed communication between clients, lenders, and real estate agents to streamline the loan approval process.
- Developed and maintained comprehensive filing systems for loan documentation to enhance efficiency and accessibility.
Medical Billing Clerk
1 Year 6 Months- Processed insurance claims accurately, ensuring timely submissions and compliance with industry regulations.
- Reviewed patient accounts for discrepancies, resolving billing issues to enhance overall accuracy.
- Collaborated with healthcare providers to obtain necessary documentation for claim approvals.
- Trained new staff on billing software and procedures, fostering knowledge transfer and operational efficiency.
Front Desk Manager
4 Years 8 Months- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Trained and supervised front desk staff to enhance service quality and efficiency.
- Implemented reservation management systems to streamline booking procedures.
- Coordinated guest services, addressing inquiries and resolving issues promptly.
- Monitored inventory of supplies and managed procurement for front desk operations.
- Analyzed guest feedback to identify areas for service enhancement and training needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
Education
- General Studies
Skills
Meeting coordination
Fundraising expertise
Customer service
Keyboarding skills
Verbal and written communication
Phone etiquette
Organization
Task prioritization
Schedule management
Executive support
Timeline
PTO Secretary Volunteer
Bear Road Elementary
06.2023 - CurrentRead More
Bartender
Embassy Suites
08.2019 - 03.2020Read More
Bartender
Syracuse Mets Stadium/Ovation Food Services
03.2016 - 09.2017Read More
Mortgage Loan Officer Assistant
Paragon Home Loans
08.2015 - 12.2016Read More
Medical Billing Clerk
Kopp Inc
03.2014 - 09.2015Read More
Front Desk Manager
Best Western Hotel
10.2009 - 06.2014Read More
Onondaga Community College
from General Studies
Read More