Molly Surface

• Delivered exceptional customer service, enhancing dining experience and ensuring guest satisfaction.
• Collaborated with kitchen staff to expedite food preparation and maintain seamless service flow.
• Managed cash transactions accurately, ensuring compliance with cash handling procedures.
• Trained new servers on menu knowledge and service standards, fostering a cohesive team environment.

• Prepared and served a variety of craft beers to enhance customer experience.
• Maintained cleanliness and organization of bar area to ensure efficient service operations.
• Assisted in inventory management by tracking stock levels.
• Engaged with customers to provide recommendations based on preferences and enhance interactions.
• Trained new staff on bar procedures, and customer service standards.
• Implemented strategies to increase customer satisfaction through personalized service experiences.

• Primary caretaker to 3 children.

• Developed patience, tolerance and negotiating skills while exercising sound parental judgement.

• Managed general household functions including budget, meal planning, school functions/practices, doctor visits, social outings.

• Homeschooled children for 3 years. Taught core classes at home (Reading, Writing, and Math). Joined a local homeschooling co-op and taught/assisted extra curricular classes such as PE, science, and history.

• Co-founder of the MOMS Club of Christiansburg; member until kids aged out. Duties included: served as president, membership VP, and Admin VP, planned and coordinated mom and children events, help create and participate in a Moms Morning Out.

• Nursery preschool teacher at local church for 3 years.

• Volunteer when needed at school for PTO, classroom activities, reading teacher aide and fundraisers.

• Worked as a temporary employee for the Town of Blacksburg in the Planning and Engineering Department.

• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

• Delivered high-quality administrative and customer service to sustain work flows.

• Greeted visitors to answer questions or refer inquiries to appropriate personnel.

• Scanned Files of previous plans to help support their new technical filing system.

• Developed tailored training programs to enhance player skills and teamwork.
• Coordinated practice schedules, ensuring optimal use of gym facilities and resources.
• Evaluated athlete performance through regular assessments, providing constructive feedback for improvement.
• Implemented game strategies during competitions to maximize team effectiveness and adaptability.