Molly Sutter
Pittsburgh,PA
Summary
Dynamic and results-oriented professional with 15 years of extensive experience in the hospitality industry, showcasing expertise in sales, operations, and logistics. Proven track record of driving revenue growth, enhancing operational efficiency, and optimizing logistics processes to deliver exceptional customer experiences. Adept at developing and implementing strategic initiatives to meet organizational goals. Strong leadership skills demonstrated through successful team management and collaboration across departments. Known for effective communication, problem-solving, and decision-making in fast-paced environments. Passionate about delivering high-quality service and exceeding customer expectations.
Overview
4
4
years of professional experience
Work History
Senior Sales Manager
Puttshack
05.2023 - Current
- Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
- Developed and implemented sales strategies that resulted in increased revenue numbers for events and the venue as a whole, contributing to the overall success of the business
- Cultivated and maintained key client relationships, leading to long-term partnerships and repeat business
- Collaborated with cross-functional teams to optimize the sales process and enhance customer satisfaction
- Created and reviewed hard data to continue to drive new revenue sales while expanding on past successful efforts.
Senior Tour Operations Coordinator
City Brew Tours LLC
05.2021 - 06.2023
- Remotely manage all City Brew Tours operations in 10 cities across the United States
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Coordinate private tours for corporate and social events ranging from 10-100's of guests
- Grew company brewery affiliate partners by 22%
- Prepare and update all incoming employee training materials
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
General Manager
Brewdog
01.2020 - 06.2021
- Opening General Manager for new venue in a new market.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Compile all vendors and product ordering while setting and maintaining inventory levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
Bachelor's degree - COMMUNICATIONS
Monmouth College
Monmouth, IL01.2011
Skills
- Excellent Logistics Coordination
- Measured Success in Customer Service
- 10 Years in Hospitality Industries
- Stellar Relationship Builder
- Proficient in Salesforce/Delphi
- Team Player
- Leadership
- Public speaking
- Time management
- Customer service
- Communication skills
- Guest Relations Experience
- Events Management
- CRM Software
- Event Planning
- Sales Management
Personal Information
Relocation: Chicago, IL
Timeline
Senior Sales Manager
Puttshack
05.2023 - Current
Senior Tour Operations Coordinator
City Brew Tours LLC
05.2021 - 06.2023
General Manager
Brewdog
01.2020 - 06.2021
Bachelor's degree - COMMUNICATIONS
Monmouth College
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