Summary
Overview
Work History
Education
Skills
Timeline
Generic

Molly Szaflarski

Grand Island,NY

Summary

Diligent with strong background in managing front desk operations and providing exceptional customer service. Successfully coordinated daily administrative tasks and enhanced client satisfaction. Demonstrated proficiency in handling communications and resolving issues efficiently.

Overview

21
21
years of professional experience

Work History

Front Desk Coordinator

North American Dental Group, Inc
06.2015 - Current

*Greeting and welcome patients, providing a positive first impression of the company, Make sure the patients leave happy and with a smile.

*Manage a high volume of incoming calls, schedule, confirm, and check out patients, input patient information, Following all HIPPA guidelines, verify insurance, scanning, taking care of mail, tracking reports of incoming patients,referrals, and seminar tracking.

*Track appointments due to no shows and cancellations.

*Order supplies, organize seminars, take care of waiting area

Server

TGI Fridays Restaurant
09.2004 - 06.2015
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.

Restaurant Accountant

TGI Fridays
08.2004 - 06.2015
  • Managed payroll processing, ensuring timely and accurate payments to employees.
  • Cash audits on employees.

Restaurant Auditor

TGI Fridays
05.2007 - 05.2011
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
  • Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
  • Analyzed data and findings to prepare reports detailing financial information.

Education

High School Diploma -

Kenmore East
Tonawanda, NY
06-1979

Skills

  • People skills
  • Guest relations
  • Effective planning
  • File management
  • Proficiency in Open Dental
  • Time management
  • Office administration
  • Administrative support

Timeline

Front Desk Coordinator

North American Dental Group, Inc
06.2015 - Current

Restaurant Auditor

TGI Fridays
05.2007 - 05.2011

Server

TGI Fridays Restaurant
09.2004 - 06.2015

Restaurant Accountant

TGI Fridays
08.2004 - 06.2015

High School Diploma -

Kenmore East
Molly Szaflarski